Job Description

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IT Help Desk Support | Indigenous Traineeship | Adelaide CBD

Advertiser: Maxima Group TrainingMore jobs from this company

Job Information

Job Listing Date
11 Jan 2019
Location
Adelaide
Salary
- PAID STUDY, ANNUAL LEAVE, SICK LEAVE & SUPER
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Help Desk Support | Indigenous Traineeship | Adelaide CBD

  • Aboriginal and Torres Strait Islander Program
  • Gain a nationally recognised Certificate III qualification
  • Convenient CBD location

About Maxima Group Training

Our mission is to place recent high school graduates and people into meaningful employment for our clients. During placement with your host employer, you will have the opportunity to gain practical work experience and on-the-job training, receive ongoing support, mentoring and guidance by industry professionals and get paid study leave to obtain a nationally recognised Certificate III or IV qualification. Our aim is to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.

About Westpac Group

Westpac is Australia's first and oldest bank operating for over 200 years and also one of its largest. Westpac Group provides personal, business and corporate banking services, as well as superannuation, investment and wealth management. Westpac offers its employees many opportunities for career progression and skills development in the banking and financial sectors.

The Opportunity

Westpac are seeking a passionate and enthusiastic Aboriginal or Torres Strait Islander who is interested in a career in banking and customer service. If successful, you will be working as part of a team to meet the daily needs of Westpac Group customers. This includes being the first point of contact for internal staff assisting with their Help Desk enquires.

If you are looking to start an entry-level IT role, this is the perfect opportunity for you. You will be working full-time hours on weekdays from Monday to Friday and studying part-time towards a Certificate III in Customer Engagements qualification, over an 18 month period. During this time, you will be give in-house training and offered ongoing support throughout your placement by industry experts and professionals with mentoring and skills development to ensure that you are set up for success.

The Role

In this role you are the first point of contact for internal customers. You will act to ensure customers immediate service needs are met and handle all calls in relation to the Service Desk and technology related issues.

Duties will include, but not limited to:

  • Meet the call handling time to ensure call logging queues are kept to a minimum
  • Process all calls via phone and emails in line with the current call logging procedures
  • Maintain a professional approach
  • Achieve individual KPIs specific to the Service Desk area
  • Inform customers on their individual call status to ensure customers are appropriately informed of progress to schedule
  • Deliver the information required to resolve incidents

Skills and Knowledge

  • Previous customer service experience
  • Strong interpersonal, verbal and written communication skills
  • People who enjoy working in a call centre environment
  • A passion to work in the banking industry
  • Ability to navigate a range of different software systems
  • Strong attention to detail and able to multi-task

Culture and Benefits

  • Align yourself with a strong and nationally recognisable brand
  • Obtain a nationally recognised Certificate III in Customer Engagements qualification
  • 12 months job security and career development opportunities
  • Work alongside supportive colleagues and management.
  • Career development opportunities upon completion of traineeship

How to Apply

Please note that you must be of Aboriginal or Torres Strait Islander descent to be eligible for this role.

To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.

Please note that only shortlisted applicants will be directly contacted.

  • Aboriginal and Torres Strait Islander Program
  • Gain a nationally recognised Certificate III qualification
  • Convenient CBD location

About Maxima Group Training

Our mission is to place recent high school graduates and people into meaningful employment for our clients. During placement with your host employer, you will have the opportunity to gain practical work experience and on-the-job training, receive ongoing support, mentoring and guidance by industry professionals and get paid study leave to obtain a nationally recognised Certificate III or IV qualification. Our aim is to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.

About Westpac Group

Westpac is Australia's first and oldest bank operating for over 200 years and also one of its largest. Westpac Group provides personal, business and corporate banking services, as well as superannuation, investment and wealth management. Westpac offers its employees many opportunities for career progression and skills development in the banking and financial sectors.

The Opportunity

Westpac are seeking a passionate and enthusiastic Aboriginal or Torres Strait Islander who is interested in a career in banking and customer service. If successful, you will be working as part of a team to meet the daily needs of Westpac Group customers. This includes being the first point of contact for internal staff assisting with their Help Desk enquires.

If you are looking to start an entry-level IT role, this is the perfect opportunity for you. You will be working full-time hours on weekdays from Monday to Friday and studying part-time towards a Certificate III in Customer Engagements qualification, over an 18 month period. During this time, you will be give in-house training and offered ongoing support throughout your placement by industry experts and professionals with mentoring and skills development to ensure that you are set up for success.

The Role

In this role you are the first point of contact for internal customers. You will act to ensure customers immediate service needs are met and handle all calls in relation to the Service Desk and technology related issues.

Duties will include, but not limited to:

  • Meet the call handling time to ensure call logging queues are kept to a minimum
  • Process all calls via phone and emails in line with the current call logging procedures
  • Maintain a professional approach
  • Achieve individual KPIs specific to the Service Desk area
  • Inform customers on their individual call status to ensure customers are appropriately informed of progress to schedule
  • Deliver the information required to resolve incidents

Skills and Knowledge

  • Previous customer service experience
  • Strong interpersonal, verbal and written communication skills
  • People who enjoy working in a call centre environment
  • A passion to work in the banking industry
  • Ability to navigate a range of different software systems
  • Strong attention to detail and able to multi-task

Culture and Benefits

  • Align yourself with a strong and nationally recognisable brand
  • Obtain a nationally recognised Certificate III in Customer Engagements qualification
  • 12 months job security and career development opportunities
  • Work alongside supportive colleagues and management.
  • Career development opportunities upon completion of traineeship

How to Apply

Please note that you must be of Aboriginal or Torres Strait Islander descent to be eligible for this role.

To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.

Please note that only shortlisted applicants will be directly contacted.

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