Job Description

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Analyst/technical Specialist x3 - Life Insurance

Advertiser: Profusion Group Pty LtdMore jobs from this company

Job Information

Job Listing Date
11 Jan 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$72k - $75k + Super + Bonus
Work Type
Full Time
Classification
Insurance & Superannuation, Other


Analyst/technical Specialist x3 - Life Insurance

  • Sydney CBD - $72k - $75k + Super
  • Be part of an innovative and exciting journey
  • Great Opportunity for a junior business analyst
Company Overview

Our Client are a leading provider of life insurance and retirement solutions, partnering with employers and super funds to help more Australians create a lifestyle they love.

This is an amazing opportunity to join an organisation that is now entering an exciting period of growth and transformation that will change the way Australians experience life insurance.  With a strong presence in the market already and with a strong new product offering and are seeking ambitious, motivated and agile individuals to join our growing team and play a fundamental role in the delivery and achievement of this product and service.

The team are looking for 3 experienced analyst who are keen to continue in insurance world and utilize their existing experience as an analyst to improve the customer service offering across the insurers Customer, Operations and Underwriting services.

Role Overview

The Technical Specialist/Analyst plays a key role within Customer, Operations and Underwriting services with a focus on sharing knowledge, providing coaching and support to all administration teams.  You will be responsible for working with the leaders across the business to identify training / knowledge gaps and opportunities to improve our customer service offering. 

In this role you will be responsible for:
  • Providing guidance, support and coaching to teams onshore and offshore teams, capturing opportunities where knowledge / process gaps exist
  • Sourcing insights and direct feedback from staff and customers on what we need to improve our service and processes
  • Ensuring day to day compliance requirements are met, as per the insurers guidelines with particular emphasis on the protection of sensitive customer information and develop frameworks to monitor this when quality checking
  • Identifying, investigate and manage compliance incidents. Undertaking root cause analysis and providing feedback / findings to leadership team
  • Working with the Technical Support team to pinpoint and identify system issues and errors by performing testing to help deliver and close the gaps
  • Managing and co-ordinating User Acceptance testing across various systems and lines of business
  • Managing stakeholder (internal and external) relationships. Relationships with stakeholders include: business partners, users, vendors, customers, project team members and management leaders
  • Resolving customer problems and complaints, escalating where required
  • Looking for ways to improve own effectiveness and productivity
Skills and Experience

To be successful in this role you will have:
  • Strong written, oral and public speaking capability across all levels of the organisation.
  • Ability to identify process improvement opportunities and document these utilising various techniques and formats, e.g. user stories, process flows, wireframes.
  • Good attention to detail and a rigorous focus on delivering quality output
  • A minimum of 2+ years in an administration environment
  • Extensive Technical knowledge of Life Insurance and / or Superannuation business
  • Substantial experience and successful track record of delivering business change and improved business processes within a complex business transformation programme
  • Understands the importance of building positive working relationships
  • Demonstrates knowledge of own role, business principles, policies, practices and trends. Knows where to access relevant data and information and how to use it.
  • Thinks innovatively and challenges the status quo
  • Understands how to give effective feedback

What’s on Offer

This is your chance to be part of a leading life insurer. Our Client promotes work life balance for all employees, offer great employee benefits and a salary offering that is highly competitive in the market.

If this role is of interest please apply now as directed. For a confidential discussion please call Dominic Sheppard on 029240 6386
  
Please note that all third party applications will be referred to the retained consultant at Profusion for consideration. 

Link in with me @ https://www.linkedin.com/in/dominic-sheppard-319995107/


Dominic Sheppard
029240 6386

Email: Please click the 'Apply Now' button below.

Company Overview

Our Client are a leading provider of life insurance and retirement solutions, partnering with employers and super funds to help more Australians create a lifestyle they love.

This is an amazing opportunity to join an organisation that is now entering an exciting period of growth and transformation that will change the way Australians experience life insurance.  With a strong presence in the market already and with a strong new product offering and are seeking ambitious, motivated and agile individuals to join our growing team and play a fundamental role in the delivery and achievement of this product and service.

The team are looking for 3 experienced analyst who are keen to continue in insurance world and utilize their existing experience as an analyst to improve the customer service offering across the insurers Customer, Operations and Underwriting services.

Role Overview

The Technical Specialist/Analyst plays a key role within Customer, Operations and Underwriting services with a focus on sharing knowledge, providing coaching and support to all administration teams.  You will be responsible for working with the leaders across the business to identify training / knowledge gaps and opportunities to improve our customer service offering. 

In this role you will be responsible for:
  • Providing guidance, support and coaching to teams onshore and offshore teams, capturing opportunities where knowledge / process gaps exist
  • Sourcing insights and direct feedback from staff and customers on what we need to improve our service and processes
  • Ensuring day to day compliance requirements are met, as per the insurers guidelines with particular emphasis on the protection of sensitive customer information and develop frameworks to monitor this when quality checking
  • Identifying, investigate and manage compliance incidents. Undertaking root cause analysis and providing feedback / findings to leadership team
  • Working with the Technical Support team to pinpoint and identify system issues and errors by performing testing to help deliver and close the gaps
  • Managing and co-ordinating User Acceptance testing across various systems and lines of business
  • Managing stakeholder (internal and external) relationships. Relationships with stakeholders include: business partners, users, vendors, customers, project team members and management leaders
  • Resolving customer problems and complaints, escalating where required
  • Looking for ways to improve own effectiveness and productivity
Skills and Experience

To be successful in this role you will have:
  • Strong written, oral and public speaking capability across all levels of the organisation.
  • Ability to identify process improvement opportunities and document these utilising various techniques and formats, e.g. user stories, process flows, wireframes.
  • Good attention to detail and a rigorous focus on delivering quality output
  • A minimum of 2+ years in an administration environment
  • Extensive Technical knowledge of Life Insurance and / or Superannuation business
  • Substantial experience and successful track record of delivering business change and improved business processes within a complex business transformation programme
  • Understands the importance of building positive working relationships
  • Demonstrates knowledge of own role, business principles, policies, practices and trends. Knows where to access relevant data and information and how to use it.
  • Thinks innovatively and challenges the status quo
  • Understands how to give effective feedback

What’s on Offer

This is your chance to be part of a leading life insurer. Our Client promotes work life balance for all employees, offer great employee benefits and a salary offering that is highly competitive in the market.

If this role is of interest please apply now as directed. For a confidential discussion please call Dominic Sheppard on 029240 6386
  
Please note that all third party applications will be referred to the retained consultant at Profusion for consideration. 

Link in with me @ https://www.linkedin.com/in/dominic-sheppard-319995107/

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