Job Description

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Service Desk Support

Advertiser: Smaart RecruitmentMore jobs from this company

Job Information

Job Listing Date
12 Jan 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Support

  • Achieve your career goals in a business that encourages your growth
  • Join a business that is passionate about providing solutions to their clients
  • Full Time Position - Salary Base $50,000 + Super - South Melbourne Location
As a member of the team, not only will you be rewarded with enthusiastic and passionate like-minded individuals you will be working for a well established Microsoft Certified Managed Services Provider operating out of South Melbourne. With a client list ranging from Medical Clinics, Health, Government Departments, Not-for-profit, Private Businesses, and Construction Organisations to wealthy individuals and sporting associations this boutique, IT support company is well regarded. They are now looking to take on a new Service Desk Support to join their friendly and professional team. 
  
As a Service Desk Support, you will feel as though you are always learning and developing your skill set. You will feel valued as you work with a supportive and encouraging leadership team that promotes a collaborative environment and offers opportunities for continuous training and fast growth within the organisation.  

If you are a switched on and capable IT support individual with a minimum 1-year experience this may be a job for you.
You will have all of the tools of the trade and a supportive team of professional IT experts alongside you.

The Role:
  • Triage helpdesk tickets and first call resolution, within SLA's
  • Tending to client enquiries (via phone, email and/or in person, if required), including new business enquiries
  • Delivery technical support to clients and reporting unhealthy client service trends to Service Desk Manager 
  • Scheduling of contracted maintenance service, assisting with remote maintenance and infrastructure duties
  • Other ad-hoc duties as required
The Essentials About You:
  • IT Degree qualified
  • Previous helpdesk support experience in a fast-paced environment - preferably within a MSP
  • Professional verbal and written communication skills
  • Own vehicle and current Australian driver's license
  • Have unrestricted work rights in Australia
Most importantly :
You need to be someone that thrives on learning as you will continuously need to attend training, a: for your professional growth within the business and b: in order for them to maintain their Microsoft Certification.
Also, let's not forget a strong work ethic, being adaptable, enjoy going that extra mile for your clients and be able to think quickly.
Remember you are key to your client's success.

I am looking to commence interviews immediately. For more information, please do not hesitate to contact Sarah from SMAART Recruitment on 03 8393 9402.

***Candidates please note that only those who have been shortlisted will be contacted. You must be an Australian Permanent Resident and available full time to apply for this role***
As a member of the team, not only will you be rewarded with enthusiastic and passionate like-minded individuals you will be working for a well established Microsoft Certified Managed Services Provider operating out of South Melbourne. With a client list ranging from Medical Clinics, Health, Government Departments, Not-for-profit, Private Businesses, and Construction Organisations to wealthy individuals and sporting associations this boutique, IT support company is well regarded. They are now looking to take on a new Service Desk Support to join their friendly and professional team. 
  
As a Service Desk Support, you will feel as though you are always learning and developing your skill set. You will feel valued as you work with a supportive and encouraging leadership team that promotes a collaborative environment and offers opportunities for continuous training and fast growth within the organisation.  

If you are a switched on and capable IT support individual with a minimum 1-year experience this may be a job for you.
You will have all of the tools of the trade and a supportive team of professional IT experts alongside you.

The Role:
  • Triage helpdesk tickets and first call resolution, within SLA's
  • Tending to client enquiries (via phone, email and/or in person, if required), including new business enquiries
  • Delivery technical support to clients and reporting unhealthy client service trends to Service Desk Manager 
  • Scheduling of contracted maintenance service, assisting with remote maintenance and infrastructure duties
  • Other ad-hoc duties as required
The Essentials About You:
  • IT Degree qualified
  • Previous helpdesk support experience in a fast-paced environment - preferably within a MSP
  • Professional verbal and written communication skills
  • Own vehicle and current Australian driver's license
  • Have unrestricted work rights in Australia
Most importantly :
You need to be someone that thrives on learning as you will continuously need to attend training, a: for your professional growth within the business and b: in order for them to maintain their Microsoft Certification.
Also, let's not forget a strong work ethic, being adaptable, enjoy going that extra mile for your clients and be able to think quickly.
Remember you are key to your client's success.

I am looking to commence interviews immediately. For more information, please do not hesitate to contact Sarah from SMAART Recruitment on 03 8393 9402.

***Candidates please note that only those who have been shortlisted will be contacted. You must be an Australian Permanent Resident and available full time to apply for this role***
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
  • What's the highest level of ITIL qualification you have completed?
  • Have you worked in a role where you were responsible for providing level 1 technical support?

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