Job Description

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MS Gateway & Information Specialist

Advertiser: Complete Recruitment MattersMore jobs from this company

Job Information

Job Listing Date
5 Feb 2019
Location
Melbourne, Eastern Suburbs
Work Type
Full Time
Classification
Community Services & Development, Aged & Disability Support

MS Gateway & Information Specialist

Introduction to MS:

Multiple Sclerosis Limited (MS) is a Not for Profit organisation, and a leading source of information, advice and services for individuals living with multiple sclerosis.  The main focus of the organisation is to help minimise the impact of multiple sclerosis on individual lives and provide ongoing support to ensure their journey is not undertaken alone. 

Working with MS:

At MS, team members have great satisfaction in knowing they are part of a team that is making a real difference to the lives of people living with multiple sclerosis.

 

MS strives to be an employer of choice and have developed an employee benefit program for all permanent and fixed term employees.  These include:

 

  • Generous Salary Packaging options
  • Employee Assistance Program
  • Birthday leave
  • Bring Your Dog to Work!
  • Discounted Private Health, life, travel & pet Insurance
  • Paid parental leave
  • Purchased leave
  • Rewards & Recognition program
  • Learning & Development opportunities

……………. any many more!

 

The Role:

The purpose of the MS Gateway and Information Specialist is to support participants affected by Multiple Sclerosis by providing phone contact, assessment for services and referral to appropriate internal/external services as appropriate.   This is an excellent opportunity for a self-motivated person to be part of an experienced and dedicated MS Intake Team based in the Blackburn office (soon to relocate to Box Hill).

Your responsibilities:

As the MS Intake & Information Specialist, you will be responsible for engagement with people affected by Multiple Sclerosis to assess the need and/or risk, and to provide appropriate and relevant information, support and referral.

Other key areas of responsibility include (but are not limited to):

  • Respond to contact from internal and external sources
  • Establish an understanding of the customers’ needs through person-centred assessment to determine most appropriate intervention.
  • Provide support to enable people affected by MS to adjust to life changes, demonstrating active listening and empathy in all communications
  • Provide up to date information about multiple sclerosis
  • Develop strong rapport with people affected by multiple sclerosis over the phone in order to gain their trust and allow for the provision of assistance
  • Develop strong and collaborative working relationships with relevant agencies in order to promote the open sharing of information conducive to positive outcomes
  • Create and update individualised case files on relevant operating system for all people affected by multiple sclerosis in line with MS’s protocols
  • Complete all internal and external client referral requirements relating to each intervention


Your capabilities:

To be successful in this role we are looking for someone who has proven experience working within a similar position, and who has:

  • Customer service and relationship management experience.
  • Demonstrated experience in engaging and working with people affected by multiple sclerosis or disability.
  • Demonstrated understanding of person-centred practice.
  • Ability to network and develop effective working relationships.
  • High level written and verbal communication skills.
  • Ability to work co-operatively in a small team environment and independently.
  • Computer Literacy in using a range of Office computer packages.
  • Understanding of the Disability and other key legislative reforms.

 

Your Qualifications:

You will need to have a Diploma or higher in a related field – Allied Health, Social Sciences, Health Sciences, Disability Services or related field.  Ideally, you will have a minimum of 3 years’ experience in engaging and working with people affected by Multiple Sclerosis or disability.

So now that you have identified that this may be your next career step, here are the finer and important details to help support your goals:

 

Your salary:

This position is full time working 38hrs  per week.  You will be offered a competitive remuneration package with generous tax-free salary packaging options (which means more in your take home pay) as well as the opportunity to work within a high profile, highly respected, not-for-profit Australian organisation.

 

How to apply:

In the first instance, you can contact Jenny or Vivian from Complete Recruitment Matters for a confidential discussion on (03) 9249 9650, or simply click onto the apply now button to submit your cover letter and resume for consideration. 

Please note: The successful candidate will be required to undergo a National Police Check, possibly an International Police Check, a Working with Children Check and a Working with Vulnerable People Check.

Please note: From 1 November 2017, there is a requirement for all workers within a disability services organisation in Victoria to be screened against the Disability Worker Exclusion Scheme (DWES) List. A notification may also be made to the DWES unit should it be determined through other safety screening processes, such as a police check, that a person may fall within DWES criteria.  For further information, please see www.dhs.vic.gov.au/disability-worker-exclusion-scheme.

 

MS is an equal opportunity employer and encourages applications from people with a lived experience of disability, Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.

Introduction to MS:

Multiple Sclerosis Limited (MS) is a Not for Profit organisation, and a leading source of information, advice and services for individuals living with multiple sclerosis.  The main focus of the organisation is to help minimise the impact of multiple sclerosis on individual lives and provide ongoing support to ensure their journey is not undertaken alone. 

Working with MS:

At MS, team members have great satisfaction in knowing they are part of a team that is making a real difference to the lives of people living with multiple sclerosis.

 

MS strives to be an employer of choice and have developed an employee benefit program for all permanent and fixed term employees.  These include:

 

  • Generous Salary Packaging options
  • Employee Assistance Program
  • Birthday leave
  • Bring Your Dog to Work!
  • Discounted Private Health, life, travel & pet Insurance
  • Paid parental leave
  • Purchased leave
  • Rewards & Recognition program
  • Learning & Development opportunities

……………. any many more!

 

The Role:

The purpose of the MS Gateway and Information Specialist is to support participants affected by Multiple Sclerosis by providing phone contact, assessment for services and referral to appropriate internal/external services as appropriate.   This is an excellent opportunity for a self-motivated person to be part of an experienced and dedicated MS Intake Team based in the Blackburn office (soon to relocate to Box Hill).

Your responsibilities:

As the MS Intake & Information Specialist, you will be responsible for engagement with people affected by Multiple Sclerosis to assess the need and/or risk, and to provide appropriate and relevant information, support and referral.

Other key areas of responsibility include (but are not limited to):

  • Respond to contact from internal and external sources
  • Establish an understanding of the customers’ needs through person-centred assessment to determine most appropriate intervention.
  • Provide support to enable people affected by MS to adjust to life changes, demonstrating active listening and empathy in all communications
  • Provide up to date information about multiple sclerosis
  • Develop strong rapport with people affected by multiple sclerosis over the phone in order to gain their trust and allow for the provision of assistance
  • Develop strong and collaborative working relationships with relevant agencies in order to promote the open sharing of information conducive to positive outcomes
  • Create and update individualised case files on relevant operating system for all people affected by multiple sclerosis in line with MS’s protocols
  • Complete all internal and external client referral requirements relating to each intervention


Your capabilities:

To be successful in this role we are looking for someone who has proven experience working within a similar position, and who has:

  • Customer service and relationship management experience.
  • Demonstrated experience in engaging and working with people affected by multiple sclerosis or disability.
  • Demonstrated understanding of person-centred practice.
  • Ability to network and develop effective working relationships.
  • High level written and verbal communication skills.
  • Ability to work co-operatively in a small team environment and independently.
  • Computer Literacy in using a range of Office computer packages.
  • Understanding of the Disability and other key legislative reforms.

 

Your Qualifications:

You will need to have a Diploma or higher in a related field – Allied Health, Social Sciences, Health Sciences, Disability Services or related field.  Ideally, you will have a minimum of 3 years’ experience in engaging and working with people affected by Multiple Sclerosis or disability.

So now that you have identified that this may be your next career step, here are the finer and important details to help support your goals:

 

Your salary:

This position is full time working 38hrs  per week.  You will be offered a competitive remuneration package with generous tax-free salary packaging options (which means more in your take home pay) as well as the opportunity to work within a high profile, highly respected, not-for-profit Australian organisation.

 

How to apply:

In the first instance, you can contact Jenny or Vivian from Complete Recruitment Matters for a confidential discussion on (03) 9249 9650, or simply click onto the apply now button to submit your cover letter and resume for consideration. 

Please note: The successful candidate will be required to undergo a National Police Check, possibly an International Police Check, a Working with Children Check and a Working with Vulnerable People Check.

Please note: From 1 November 2017, there is a requirement for all workers within a disability services organisation in Victoria to be screened against the Disability Worker Exclusion Scheme (DWES) List. A notification may also be made to the DWES unit should it be determined through other safety screening processes, such as a police check, that a person may fall within DWES criteria.  For further information, please see www.dhs.vic.gov.au/disability-worker-exclusion-scheme.

 

MS is an equal opportunity employer and encourages applications from people with a lived experience of disability, Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you completed a qualification in disability?
  • What's your expected annual base salary?

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