Job Description

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Service Delivery Manager

Advertiser: Complete Recruitment MattersMore jobs from this company

Job Information

Job Listing Date
5 Feb 2019
Location
Melbourne, Eastern Suburbs
Work Type
Full Time
Classification
Healthcare & Medical, Physiotherapy, OT & Rehabilitation

Service Delivery Manager

Introduction to MS:

Multiple Sclerosis Limited (MS) is a Not for Profit organisation, and a leading source of information, advice and services for individuals living with multiple sclerosis.  The main focus of the organisation is to help minimise the impact of multiple sclerosis on individual lives and provide ongoing support to ensure their journey is not undertaken alone. 

 

Working with MS:

At MS, team members have great satisfaction in knowing they are part of a team that is making a real difference to the lives of people living with multiple sclerosis.

MS strives to be an employer of choice and have developed an employee benefit program for all permanent and fixed term employees. 

These include:

  • Generous Salary Packaging options
  • Employee Assistance Program
  • Birthday leave
  • Bring Your Dog to Work!
  • Discounted Private Health, life, travel & pet Insurance
  • Paid parental leave
  • Purchased leave
  • Rewards & Recognition program
  • Learning & Development opportunities

……………. any many more! 

 

The Role:

The purpose of the Service Delivery Manager is to manage the implementation and expansion/growth of the Multiple Sclerosis Ltd MS Employment Support Services (ESS) Work Assist programme. The Service Delivery Manager will manage a multidisciplinary team, be responsible for programme delivery, adhere to agreed budget and achieve agreed KPI’s while overseeing the Victoria and Tasmania region. 

 

Your responsibilities:

As the Service Delivery Manager, you will be responsible for the Management of a team that is to be the provider of choice for people with MS wanting the support of a specialist service to assist them to retain their employment, by ensuring service delivery in accordance with both governmental and MS guidelines.

Other responsibilities in this role can include (but are not limited to):

  • Manage the service delivery of the MS ESS programme across the VIC/TAS region
  • Complete and provide operational and financial reports as required to Senior Manager
  • Provide advise/information to ESS team members regarding operational requirements/change(s) to the DES Deed, guidelines, local changes and increasing service demands in respect to supporting participants
  • Allocation and tracking of all participant referrals across area of responsibility
  • Managing and monitoring service delivery team member case-loads, case notes and data entries to ensure maximum level of productivity and compliance
  •  Maintain caseload of participants as required
  • Oversee ESS service delivery relationships with external partners and suppliers to ensure maximum value for money achieved
  • Engage and contribute with the MSL marketing team in promoting the ESS to external stakeholders and maintain relationships with all parties to ensure referrals continue and all parties are satisfied with service delivery
  • As required attend MS, CoAct, DES, DSS and NDS meetings, conferences and education programs

 

Your capabilities:

To be successful in this role we are looking for someone who has proven experience working within a similar position, and who has:

  • Experience in contributing to operational planning processes
  • Pragmatic, assertive, organised and demonstrates sound judgment
  • Resilience and proven ability to adapt style and approach to suit varying situations
  • A sound knowledge of the MS disease with a commitment to working with pwMS
  • An understanding of the barriers pwMS may face in relation to employment due to their condition
  • Advanced negotiation, interpersonal, and verbal and written communication skills
  • Strong networking and relationship management skills
  • Demonstrated experience implementing innovative solutions to achieve positive problem solving and conflict resolution
  • Advanced organisational, planning and time management skills
  • Knowledge of relevant legislation including Anti-discrimination, Equal Opportunity, Occupational Health and Safety, Privacy and Freedom of Information
  • High levels of computer literacy in using a range of Office computer packages and data bases
  • Ability to work collaboratively as part of a management team
  • Ability to achieve results through strong influence and consultative skills.
  • Ability to travel intra/interstate as required

 

Your Qualifications:

You will need to have relevant tertiary qualifications in Occupational Therapy / Physiotherapy or other relevant health discipline and eligible for registration with relevant professional body (e.g. AHPRA registration). Ideally you will have a minimum of 3 years’ experience in Vocational Rehabilitation and or Disability Employment Service delivery.

So now that you have identified that this may be your next career step, here are the finer and important details to help support your goals:

 

Your Salary:

This position is full time working 38hrs per week.  You will be offered a competitive remuneration package with generous tax-free salary packaging options (which means more in your take home pay) as well as the opportunity to work within a high profile, highly respected, not-for-profit Australian organisation.

 

How to apply:

In the first instance, you can contact Jenny or Vivian from Complete Recruitment Matters for a confidential discussion on (03) 9249 9650, or simply click onto the apply now button to submit your cover letter and resume for consideration.

Please note: The successful candidate will be required to undergo a National Police Check, possibly an International Police Check and a Working with Children Check.

Please note: From 1 November 2017, there is a requirement for all workers within a disability services organisation in Victoria to be screened against the Disability Worker Exclusion Scheme (DWES) List. A notification may also be made to the DWES unit should it be determined through other safety screening processes, such as a police check, that a person may fall within DWES criteria.  For further information, please see www.dhs.vic.gov.au/disability-worker-exclusion-scheme

MS is an equal opportunity employer and encourages applications from people with a lived experience of disability, Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds

 

Introduction to MS:

Multiple Sclerosis Limited (MS) is a Not for Profit organisation, and a leading source of information, advice and services for individuals living with multiple sclerosis.  The main focus of the organisation is to help minimise the impact of multiple sclerosis on individual lives and provide ongoing support to ensure their journey is not undertaken alone. 

 

Working with MS:

At MS, team members have great satisfaction in knowing they are part of a team that is making a real difference to the lives of people living with multiple sclerosis.

MS strives to be an employer of choice and have developed an employee benefit program for all permanent and fixed term employees. 

These include:

  • Generous Salary Packaging options
  • Employee Assistance Program
  • Birthday leave
  • Bring Your Dog to Work!
  • Discounted Private Health, life, travel & pet Insurance
  • Paid parental leave
  • Purchased leave
  • Rewards & Recognition program
  • Learning & Development opportunities

……………. any many more! 

 

The Role:

The purpose of the Service Delivery Manager is to manage the implementation and expansion/growth of the Multiple Sclerosis Ltd MS Employment Support Services (ESS) Work Assist programme. The Service Delivery Manager will manage a multidisciplinary team, be responsible for programme delivery, adhere to agreed budget and achieve agreed KPI’s while overseeing the Victoria and Tasmania region. 

 

Your responsibilities:

As the Service Delivery Manager, you will be responsible for the Management of a team that is to be the provider of choice for people with MS wanting the support of a specialist service to assist them to retain their employment, by ensuring service delivery in accordance with both governmental and MS guidelines.

Other responsibilities in this role can include (but are not limited to):

  • Manage the service delivery of the MS ESS programme across the VIC/TAS region
  • Complete and provide operational and financial reports as required to Senior Manager
  • Provide advise/information to ESS team members regarding operational requirements/change(s) to the DES Deed, guidelines, local changes and increasing service demands in respect to supporting participants
  • Allocation and tracking of all participant referrals across area of responsibility
  • Managing and monitoring service delivery team member case-loads, case notes and data entries to ensure maximum level of productivity and compliance
  •  Maintain caseload of participants as required
  • Oversee ESS service delivery relationships with external partners and suppliers to ensure maximum value for money achieved
  • Engage and contribute with the MSL marketing team in promoting the ESS to external stakeholders and maintain relationships with all parties to ensure referrals continue and all parties are satisfied with service delivery
  • As required attend MS, CoAct, DES, DSS and NDS meetings, conferences and education programs

 

Your capabilities:

To be successful in this role we are looking for someone who has proven experience working within a similar position, and who has:

  • Experience in contributing to operational planning processes
  • Pragmatic, assertive, organised and demonstrates sound judgment
  • Resilience and proven ability to adapt style and approach to suit varying situations
  • A sound knowledge of the MS disease with a commitment to working with pwMS
  • An understanding of the barriers pwMS may face in relation to employment due to their condition
  • Advanced negotiation, interpersonal, and verbal and written communication skills
  • Strong networking and relationship management skills
  • Demonstrated experience implementing innovative solutions to achieve positive problem solving and conflict resolution
  • Advanced organisational, planning and time management skills
  • Knowledge of relevant legislation including Anti-discrimination, Equal Opportunity, Occupational Health and Safety, Privacy and Freedom of Information
  • High levels of computer literacy in using a range of Office computer packages and data bases
  • Ability to work collaboratively as part of a management team
  • Ability to achieve results through strong influence and consultative skills.
  • Ability to travel intra/interstate as required

 

Your Qualifications:

You will need to have relevant tertiary qualifications in Occupational Therapy / Physiotherapy or other relevant health discipline and eligible for registration with relevant professional body (e.g. AHPRA registration). Ideally you will have a minimum of 3 years’ experience in Vocational Rehabilitation and or Disability Employment Service delivery.

So now that you have identified that this may be your next career step, here are the finer and important details to help support your goals:

 

Your Salary:

This position is full time working 38hrs per week.  You will be offered a competitive remuneration package with generous tax-free salary packaging options (which means more in your take home pay) as well as the opportunity to work within a high profile, highly respected, not-for-profit Australian organisation.

 

How to apply:

In the first instance, you can contact Jenny or Vivian from Complete Recruitment Matters for a confidential discussion on (03) 9249 9650, or simply click onto the apply now button to submit your cover letter and resume for consideration.

Please note: The successful candidate will be required to undergo a National Police Check, possibly an International Police Check and a Working with Children Check.

Please note: From 1 November 2017, there is a requirement for all workers within a disability services organisation in Victoria to be screened against the Disability Worker Exclusion Scheme (DWES) List. A notification may also be made to the DWES unit should it be determined through other safety screening processes, such as a police check, that a person may fall within DWES criteria.  For further information, please see www.dhs.vic.gov.au/disability-worker-exclusion-scheme

MS is an equal opportunity employer and encourages applications from people with a lived experience of disability, Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Do you have experience working towards targets and KPIs?

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