Job Description

Job Header

Business Analyst - Customer experience

Advertiser: Bluefin Resources Pty LimitedMore jobs from this company

Job Information

Job Listing Date
11 Feb 2019
Location
Sydney, North Shore & Northern Beaches
Salary
$110000.00 - $120000.00 p.a. + + Super
Work Type
Full Time
Classification
Consulting & Strategy, Analysts
Project & Change Recruitment Solutions

Business Analyst - Customer experience

  • Innovative telecommunications business seeking a strong Business Analyst
  • Projects focus on improved customer experience using the latest technology
  • North Sydney location, great culture, fast -paced

Innovative telecommunications business seeking a strong Business Analyst for their enterprise and wholesale team. Work across complex transformational projects with a customer experience focus leveraging the latest technologies.

Working alongside the Portfolio Delivery Manager you will be providing high quality business analysis and business requirements for migrations, projects and enhancements. The business is currently in the process of a digital transformation, they are re-engineering their platform to support the enterprise and wholesale business. This is an exciting opportunity for you to think creatively, projects will focus on process automation and orchestration, improving customer experience, value add services to the customer and increasing return on investment and operational expenditure.

Responsibilites

  • Be accountable for gathering and analyzing business requirements through functional designs or solutions
  • Providing innovative solutions for IT systems and the business that are simple and easy.
  • Help drive change through proactively identifying system & process opportunities, whilst eliciting business requirements for assigned projects and change initiatives.
  • Develop designs or recommendations for future system enhancements and development
  • Ensure technology solutions are feasible within the technical and commercial limitations of the project and aligned with Vocus enterprise architecture
  • Prepare documentation such as process maps, data flow diagrams, requirements documents and functional specifications
  • Perform test functions as required
  • Provide ongoing assistance to support teams for functionality released into production


In your past roles your experience will have allowed you to…

  • Deliver telecommunications / IP network related programs of work and/or technology heavy software application delivery projects
  • Work on large-scale Telco automation, integration and service orchestration or Robotic Process Automation
  • Have exposure to software and solution delivery lifecycle experience, ideally with experience as a scrum master on an agile project


What you will need to bring to the table

  • Solid experience (4+ years’ experience) in a project BA capacity
  • Strong stakeholder management, negotiation and conflict resolution skills and the ability to support the needs of multiple business channels
  • A customer focused work ethic with experience in managing customer expectations
  • Ability to facilitate large workshops involving a variety of Business and IT stakeholders
  • Strong time management skills with the ability to manage work load effectively
  • Solid understanding and experience to implement all stages of the System Development Life Cycle (SDLC)
  • Technical knowledge of programming, database concepts and system design
  • Ability to work autonomously and as part of a team, sharing ideas and encouraging others to participate

This is a permanent role paying approximately $120k Plus Super. If you have the right skills and experience please apply within or call Sasha Fairbrother on 9270 2622.

IMPORTANT: By submitting your email address and any other personal information when you APPLY to a job, you consent to such information being collected, held, used and disclosed in accordance with our COLLECTIONS NOTICE and PRIVACY POLICY.

http://www.bluefinresources.com.au/privacy-policy

www.bluefinresources.com.au

Innovative telecommunications business seeking a strong Business Analyst for their enterprise and wholesale team. Work across complex transformational projects with a customer experience focus leveraging the latest technologies.

Working alongside the Portfolio Delivery Manager you will be providing high quality business analysis and business requirements for migrations, projects and enhancements. The business is currently in the process of a digital transformation, they are re-engineering their platform to support the enterprise and wholesale business. This is an exciting opportunity for you to think creatively, projects will focus on process automation and orchestration, improving customer experience, value add services to the customer and increasing return on investment and operational expenditure.

Responsibilites

  • Be accountable for gathering and analyzing business requirements through functional designs or solutions
  • Providing innovative solutions for IT systems and the business that are simple and easy.
  • Help drive change through proactively identifying system & process opportunities, whilst eliciting business requirements for assigned projects and change initiatives.
  • Develop designs or recommendations for future system enhancements and development
  • Ensure technology solutions are feasible within the technical and commercial limitations of the project and aligned with Vocus enterprise architecture
  • Prepare documentation such as process maps, data flow diagrams, requirements documents and functional specifications
  • Perform test functions as required
  • Provide ongoing assistance to support teams for functionality released into production


In your past roles your experience will have allowed you to…

  • Deliver telecommunications / IP network related programs of work and/or technology heavy software application delivery projects
  • Work on large-scale Telco automation, integration and service orchestration or Robotic Process Automation
  • Have exposure to software and solution delivery lifecycle experience, ideally with experience as a scrum master on an agile project


What you will need to bring to the table

  • Solid experience (4+ years’ experience) in a project BA capacity
  • Strong stakeholder management, negotiation and conflict resolution skills and the ability to support the needs of multiple business channels
  • A customer focused work ethic with experience in managing customer expectations
  • Ability to facilitate large workshops involving a variety of Business and IT stakeholders
  • Strong time management skills with the ability to manage work load effectively
  • Solid understanding and experience to implement all stages of the System Development Life Cycle (SDLC)
  • Technical knowledge of programming, database concepts and system design
  • Ability to work autonomously and as part of a team, sharing ideas and encouraging others to participate

This is a permanent role paying approximately $120k Plus Super. If you have the right skills and experience please apply within or call Sasha Fairbrother on 9270 2622.

IMPORTANT: By submitting your email address and any other personal information when you APPLY to a job, you consent to such information being collected, held, used and disclosed in accordance with our COLLECTIONS NOTICE and PRIVACY POLICY.

http://www.bluefinresources.com.au/privacy-policy

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