Job Description

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QLD Customer Service Consultant 2IC

Advertiser: Hoya Lens Aust. Pty. LtdMore jobs from this company

Job Information

Job Listing Date
11 Feb 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Healthcare & Medical, Optical

QLD Customer Service Consultant 2IC

HOYA Lens Australia is an international market leader in the manufacture and supply of ophthalmic lenses. We provide a wide portfolio of high quality products to eye care professionals.  Part of our philosophy is to develop the best quality and most innovative products for our customers.

A Full Time Customer Service Consultant (2IC) position has become available in our Northgate office. Reporting to the QLD Customer Service Manager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.

Duties will include:

  • Supporting the Customer Service Manager with rostering, team briefings and training
  • Ensure orders are processed to schedule by liasing with internal departments
  • Inbound and outbound calls, as well as email correspondence
  • Providing detailed information about products, services and processes
  • Process and maintain accurate customer records / data entry
  • Acknowledge feedback and be a point of escalation of client complaints

The ideal candidate will have:

  • Demonstrated skills in leading a customer service team and building team culture
  • A solution driven approach to problem solving and decision making
  • A natural ability to form positive relationships with customers
  • Excellent verbal and written communication skills with attention to detail and accuracy
  • Excellent time management and multi-tasking skills
  • Qualifications in Optical Dispensing or experience in optical retail will be highly regarded

Successful applicants will be provided with full training in our extensive product range.

A career at HOYA Lens Australia is your opportunity to succeed in service excellence in a positive, supportive environment.

Hoya Lens Australia Pty. Limited Is an equal opportunity employer

HOYA Lens Australia is an international market leader in the manufacture and supply of ophthalmic lenses. We provide a wide portfolio of high quality products to eye care professionals.  Part of our philosophy is to develop the best quality and most innovative products for our customers.

A Full Time Customer Service Consultant (2IC) position has become available in our Northgate office. Reporting to the QLD Customer Service Manager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.

Duties will include:

  • Supporting the Customer Service Manager with rostering, team briefings and training
  • Ensure orders are processed to schedule by liasing with internal departments
  • Inbound and outbound calls, as well as email correspondence
  • Providing detailed information about products, services and processes
  • Process and maintain accurate customer records / data entry
  • Acknowledge feedback and be a point of escalation of client complaints

The ideal candidate will have:

  • Demonstrated skills in leading a customer service team and building team culture
  • A solution driven approach to problem solving and decision making
  • A natural ability to form positive relationships with customers
  • Excellent verbal and written communication skills with attention to detail and accuracy
  • Excellent time management and multi-tasking skills
  • Qualifications in Optical Dispensing or experience in optical retail will be highly regarded

Successful applicants will be provided with full training in our extensive product range.

A career at HOYA Lens Australia is your opportunity to succeed in service excellence in a positive, supportive environment.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • Do you have a Certificate IV in Optical Dispensing?
  • Do you have customer service experience?
  • What's your expected annual base salary?

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