Job Description

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Customer Service Administrator

Advertiser: ERGT AustraliaMore jobs from this company

Job Information

Job Listing Date
28 Feb 2019
Location
Bairnsdale & Gippsland
Work Type
Full Time
Classification
Administration & Office Support, Client & Sales Administration

ERGT Australia is an RTO accredited by ASQA, AMSA and OPITO, delivering safety, emergency response and incident management training from our centres around Australia.

This tight knit team of passionate customer service focused professionals manage their dynamic work environment in a down to earth way fuelled by fun and passion to help their clients. Can you provide end to end positive and engaging customer service? If you have what it takes, then we have opportunity for you to come on board as our full time Client Partnerships Officer.

This position would require a level of leadership responsibilities for you to be the go-to person for the team.  This positon will be reporting to the Client Partnership Manager who is passionate about creating a successful and engaged workforce. Your role and responsibilities will entail, but will not be limited to:

  • Respond to general and escalated queries from customers, clients and team members
  • Lead by example in areas of professionalism, conduct, punctuality
  • Drive continuous improvement
  • Drive dedication to customer service and share knowledge within the team
  • Identify areas of potential efficiency improvement

Within this role we require consistent and responsive customer service experience for our clients by:

  • Maintaining compliance and maximising occupancy on ERGT courses;
  • Being an active member of the Client Partnerships team, providing support across all roles;
  • Managing and coordinating client enrolment requests in an accurate and informed manner;
  • Maintaining accurate data and control course administration processes throughout multiple IT systems
  • Providing exceptional customer service experience from pre-enrolment through to the completion of training and payment

To be successful for this role, you will:

  • Experience in a client facing Customer Service role
  • Demonstrate a strong customer service focus
  • Have high attention to detail and a proactive approach to problem solving
  • Be adaptable in a fast paced environment
  • Enjoy continuous learning of products and systems

Desired skills:

  • Data entry
  • RTO Experience
  • Experience in a client facing Customer Service role
  • Proven experience in a similar role within the Oil and Gas industry or resource sector

The position will be based at the Longford Training Centre working Monday to Friday, 8.5 hours per day.  

In return, ERGT offers a  friendly and supportive team environment with ongoing training and development opportunities. We offer many benefits such as onsite parking, uniform and morning teas.  

If you are customer focused with a passion for people leadership, coaching and development and the ability to drive team engagement, we look forward to receiving you application. Applications close Wednesday 29thMarch.

www.ergt.com.au

The application form will include these questions:
  • Do you have customer service experience?
  • What's your expected annual base salary?
  • How many years' experience do you have as a customer services representative?
  • Do you have experience in a data entry role?
  • Do you have experience in a sales role?

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