Job Description

Job Header

Housing Officer

Advertiser: HousingFirstMore jobs from this company

Job Information

Job Listing Date
5 Mar 2019
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Community Services & Development, Housing & Homelessness Services
  • Provide professional and responsive tenancy management services
  • Award-winning, not-for-profit organisation
  • Full-time position; salary packaging available

HousingFirst provides social and affordable community housing for people on low to moderate incomes. Our services are particularly targeted to people who are disadvantaged, experiencing housing stress or at risk of homelessness. We draw on 30 years of financial, design, construction and project management experience to create some of Melbourne’s most attractive and livable developments.  What makes HousingFirst unique is our locally-based approach to housing management with an emphasis on building local communities that are welcoming, socially inclusive and great places to live.

As Housing Officer you will manage a portfolio of properties and provide professional and responsive tenancy management services.  Your responsibilities will include: 

  • Identifying and assessing customers’ housing needs;
  • Providing information, advice and assistance to customers regarding their housing options;
  • Responding to tenant issues and facilitating the resolution of disputes affecting tenants;
  • Representing HousingFirst at the Victorian Civil and Administrative Tribunal when required;
  • Ensuring tenants understand their responsibilities with regard to rental payments;
  • Maximising rental income including pursuing rental arrears;
  • Conducting property inspections, and;
  • Ensuring effective and efficient allocation of new tenants to vacant properties. 

Our ideal candidate will have:

  • Experience in a tenancy management role;
  • Tertiary qualifications in a relevant discipline;
  • Knowledge and understanding of the social housing sector and the issues that impact on housing affordability, and practical knowledge of the Residential Tenancies Act 1997 (Vic) and the Victorian Civil and Administrative Tribunal;
  • The ability to work effectively and compassionately with people with complex needs and challenging behaviors;
  • Great problem solving and influencing skills, and highly professional written and spoken communication;
  • Excellent attention to detail and high levels of accountability.

Our workplace culture is characterised by the values of integrity, respect, inclusiveness, collaboration and accountability. We are an equal opportunity employer and we are proud of our diversity. We offer attractive remuneration including salary packaging (which can increase your take home pay). 

Please note that satisfactory completion of a Working with Children Check and National Police Check, and a valid Driver’s Licence are mandatory.

For further information view our website For a Position Description please email To apply please send us a cover letter and a resume. Applications close Tuesday 19th March 2019. 

We appreciate the interest of all prospective candidates, and will endeavor to respond to all applications. We will not be accepting applications from recruitment agencies.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Australian driver's licence?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role