Job Description

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Customer Service Planning and Development Officer

Advertiser: Randwick City CouncilMore jobs from this company

Job Information

Job Listing Date
13 Mar 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$67,839 to $74,624 pa + 9.5% super
Work Type
Full Time
Classification
Government & Defence, Government - Local

Customer Service Planning and Development Officer

Position number: F2019/00204

Salary: $67,839 to $74,624 pa + 9.5% super

Permanent full-time (70 hour fortnight)

Do you have a passion for providing exceptional customer service? Are you are seeking a new opportunity to apply your planning and building related knowledge whilst working in a strong team?

Randwick City Council is an innovative and progressive local government committed to serving our vibrant community on the eastern beaches of Sydney.

We are currently seeking a Customer Service Planning and Development Officer who can meet the challenges of a busy eastern suburbs Council. You will be required to provide a professional point of first contact for face to face enquiries for all planning and building related matters. You will also be responsible for providing technical and administrative services to support the effective functioning of the Customer Service Centre and Development Assessment teams.

What we value

We value equity and diversity as Integrity, Customer Focus, Accountability, Respect and Excellence.

We will trust you to bring:

  • Commitment to providing excellent Customer service
  • Experience
  • Interpersonal skills
  • Organisation skills
  • Negotiation and influencing skills
  • Emotional intelligence
  • Decision making
  • Attention to detail

Things you will do:

  • Provide information in an efficient and courteous way regarding planning and building related matters.
  • Check applications submitted for lodgement and authorise acceptance of applications where complete.
  • Provide details to customers regarding further information required to make applications complete.
  • Assist with the assessment of development applications, section 96 applications and section 82A reviews in accordance with statutory requirements.
  • Provide technical and administrative services to support the effective functioning of the Customer Service Centre and Development Assessment team.
  • Acquire, interpret and maintain a working knowledge of planning and building related policies, services and activities.
  • Resolve or refer complaints from customers with courtesy and sensitivity.
  • Contribute positively to the effective operation of the department.

Applicants must include a statement demonstrating how they meet the essential knowledge, skills and abilities criteria listed in the position description, to be considered for this role.

Further information: View the position description online or contact Andrea Halcro, Personal Assistant to the Manager Development Assessment, on 02 9093 6684.

Closing Date: Wednesday 27 March 2019

How to Apply: Online at www.randwick.nsw.gov.au

Position number: F2019/00204

Salary: $67,839 to $74,624 pa + 9.5% super

Permanent full-time (70 hour fortnight)

Do you have a passion for providing exceptional customer service? Are you are seeking a new opportunity to apply your planning and building related knowledge whilst working in a strong team?

Randwick City Council is an innovative and progressive local government committed to serving our vibrant community on the eastern beaches of Sydney.

We are currently seeking a Customer Service Planning and Development Officer who can meet the challenges of a busy eastern suburbs Council. You will be required to provide a professional point of first contact for face to face enquiries for all planning and building related matters. You will also be responsible for providing technical and administrative services to support the effective functioning of the Customer Service Centre and Development Assessment teams.

What we value

We value equity and diversity as Integrity, Customer Focus, Accountability, Respect and Excellence.

We will trust you to bring:

  • Commitment to providing excellent Customer service
  • Experience
  • Interpersonal skills
  • Organisation skills
  • Negotiation and influencing skills
  • Emotional intelligence
  • Decision making
  • Attention to detail

Things you will do:

  • Provide information in an efficient and courteous way regarding planning and building related matters.
  • Check applications submitted for lodgement and authorise acceptance of applications where complete.
  • Provide details to customers regarding further information required to make applications complete.
  • Assist with the assessment of development applications, section 96 applications and section 82A reviews in accordance with statutory requirements.
  • Provide technical and administrative services to support the effective functioning of the Customer Service Centre and Development Assessment team.
  • Acquire, interpret and maintain a working knowledge of planning and building related policies, services and activities.
  • Resolve or refer complaints from customers with courtesy and sensitivity.
  • Contribute positively to the effective operation of the department.

Applicants must include a statement demonstrating how they meet the essential knowledge, skills and abilities criteria listed in the position description, to be considered for this role.

Further information: View the position description online or contact Andrea Halcro, Personal Assistant to the Manager Development Assessment, on 02 9093 6684.

Closing Date: Wednesday 27 March 2019

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