Job Description

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Customer Contact Officer

Advertiser: Cumberland Council3.5 out of 53.5 overall rating (8 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Mar 2019
Location
Sydney, Parramatta & Western Suburbs
Work Type
Full Time
Classification
Government & Defence, Government - State

Customer Contact Officer

  • Two Permanent Full Time roles
  • Progressive Council
  • Exciting role within dynamic team

About the Organisation

As a newly formed Council, Cumberland wants to build a clear and progressive vision for the future. Council’s new long-term Community Strategic Plan will focus on a commitment to social and cultural cohesion, the local economy, our natural and built environments and local leadership. As a member of our new organisation, you will have an opportunity to drive community outcomes, programs and services and be part of a Council focused on being innovative, inspiring and delivering change.

About the Opportunity

These positions are responsible for providing a high quality, efficient and positive end to end experience outcome for both internal and external customers. In these roles, you will also contribute to a customer experience orientated culture with the team and Council through excellence in customer service.

To be successful in either of these roles you will have demonstrated experience in the delivery of excellent customer service in a high volume enquiry environment and proven communication (oral and written) skills in a customer service context.

Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Salary: Employment is under the Local Government (State) Award. These positions are placed in Grade 9 of Cumberland / Holroyd salary structure with a salary range of $1,084.09 to $1,243.56 per week plus superannuation. Commencement salary will depend upon qualifications, experience and competencies.

Conditions of Employment: Two permanent full time positions, with access to 9 day fortnight. These positions will be require you to be work across Merrylands and/or Auburn worksites.

Enquiries: Telephone Serbo Matic on 02 8757 9699 for further information.

Position Number: SP-CF-04

Closing Date: 11:30pm, Friday 29 March 2019
Cumberland Council is committed to business excellence principles, safety and diversity.

  • Two Permanent Full Time roles
  • Progressive Council
  • Exciting role within dynamic team

About the Organisation

As a newly formed Council, Cumberland wants to build a clear and progressive vision for the future. Council’s new long-term Community Strategic Plan will focus on a commitment to social and cultural cohesion, the local economy, our natural and built environments and local leadership. As a member of our new organisation, you will have an opportunity to drive community outcomes, programs and services and be part of a Council focused on being innovative, inspiring and delivering change.

About the Opportunity

These positions are responsible for providing a high quality, efficient and positive end to end experience outcome for both internal and external customers. In these roles, you will also contribute to a customer experience orientated culture with the team and Council through excellence in customer service.

To be successful in either of these roles you will have demonstrated experience in the delivery of excellent customer service in a high volume enquiry environment and proven communication (oral and written) skills in a customer service context.

Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Salary: Employment is under the Local Government (State) Award. These positions are placed in Grade 9 of Cumberland / Holroyd salary structure with a salary range of $1,084.09 to $1,243.56 per week plus superannuation. Commencement salary will depend upon qualifications, experience and competencies.

Conditions of Employment: Two permanent full time positions, with access to 9 day fortnight. These positions will be require you to be work across Merrylands and/or Auburn worksites.

Enquiries: Telephone Serbo Matic on 02 8757 9699 for further information.

Position Number: SP-CF-04

Closing Date: 11:30pm, Friday 29 March 2019

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