Job Description

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IT Helpdesk Support Officer

Advertiser: Holman Webb Lawyers4 out of 54.0 overall rating (3 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Mar 2019
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

About Holman Webb

Holman Webb is a dynamic full service mid-tier law firm with offices in Sydney, Melbourne, Brisbane, Adelaide.  Our lawyers combine real business instinct with the best technical expertise in their fields.

At Holman Webb you will find a firm that is flexible to the needs of the individual.  We provide a friendly and supportive learning environment where our people can learn from the best by working closely with experts; and encouraging and facilitating a healthy balance between work and life, with wellbeing initiatives and flexible working arrangements. 

The role

We’re looking for a customer service focused IT Support Officer to join our ICT team, to help ensure the smooth running of the Firm's IT and Communication systems. This position is ideally suited to a candidate who has completed (or almost completed) an IT degree, who has exposure to a professional environment and excellent hardware and application trouble-shooting skills. 

The successful candidate will work closely with the IT team in our Sydney team, assisting to:

  • Deliver technical support for internal end users, delivering a high level of customer service by providing support in a cooperative and dependable manner
  • Perform system diagnostics, analyse user needs, and troubleshoot to provide solutions
  • Explain technical issues to end users in straightforward terms
  • Undertake technology induction for new starters within the Firm, following up to confirm understanding as required
  • Perform regular maintenance of hardware/software and BAU duties
  • Undertake network administration tasks as directed
  • Assist with projects and systems implementations as directed
  • Visual Basic / Scripting skills desirable 

About you

Our ideal candidate will enjoy working with people and be able to establish a strong working relationship with all staff and Partners

  • be able to demonstrate an ability to prioritise, and communicate effectively
  • have experience with supporting and deploying hardware and software
  • exposure to Exchange and Active Directory, as well as document management systems and accounting/billing systems.

Next steps

If you are interested in this position, please submit your application (including cover letter and resume online.

For a confidential discussion about this opportunity, please contact the HR team on 02 9390 8440 or

Please note that only candidates that have been selected for interview will be contacted.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience working in a technical support role?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Have you completed a qualification in ICT?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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