Job Description

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Desktop & Customer Support Officer

Advertiser: City of Canada Bay CouncilMore jobs from this company

Job Information

Job Listing Date
15 Mar 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$63,420 - $72,934 per annum + super
Work Type
Full Time
Classification
Government & Defence, Government - Local

 
Desktop & Customer Support Officer

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.

 

Desktop & Customer Support Officer

Job No. CB17314

$63,420 - $72,934 per annum + super

Permanent, Full-Time - 35 hours per week

Participation in Council's 9 day fortnight scheme

 

The City of Canada Bay has an opportunity for a budding Desktop Support Officer to join our IS team, based in our Drummoyne offices. Reporting to the Senior Systems Administrator, you will be jointly responsible for supporting Council's IS systems through effective problem solving and driving best practice customer service.

Specifically, your duties will include –

  • Managing IS Requests including Incidents within agreed Service Levels.
  • Providing excellent support to IS customers via email, over phone and face to face.
  • Being the focal point of contact for all IS related issues
  • Provide instruction and basic training to employees
  • Assist with acquisition, build and deployment of new PC's, mobile phones and other required hardware.
  • On-boarding of new starters
  • Setting up printers, scanners, smartphones, PC's and laptops
  • Software and hardware installations, troubleshooting, configuration and migration
  • Escalation of high risk incidents as appropriate via business support
  • Accurate and complete documentation of processes

To be successful you will need –

  • Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment.
  • A customer service driven attitude and approach to resolving IT issues.
  • Previous experience in delivering IT Desktop Support to a large user base.
  • Previous experience using Windows Desktop and Server operating systems.
  • Exceptional problem solving skills to be able to identify issues and develop solutions.
  • Well-developed communication skills to communicate technical information to a non-technical audience.
  • A drive towards achieving customer service best practice
  • Maintain a current and valid Australian Driver’s License.

Experience with the following would be highly regarded -

  • VMWare vSphere 6.X
  • VMWare Workspace One MDM
  • Commvault or other enterprise backup solutions
  • MS SCCM for SOE and application package deployment
  • Local Government business applications such as property and rating solutions
  • Experience working in a political environment

 

Closing date: Sunday 31 March 2019

 For further information on this position please contact Matthew Starr, Senior Systems Administrator on 9911 6572.

 

The City of Canada Bay Council is an Equal Employment Opportunity Employer and is committed to a safe workplace.



The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.

 

Desktop & Customer Support Officer

Job No. CB17314

$63,420 - $72,934 per annum + super

Permanent, Full-Time - 35 hours per week

Participation in Council's 9 day fortnight scheme

 

The City of Canada Bay has an opportunity for a budding Desktop Support Officer to join our IS team, based in our Drummoyne offices. Reporting to the Senior Systems Administrator, you will be jointly responsible for supporting Council's IS systems through effective problem solving and driving best practice customer service.

Specifically, your duties will include –

  • Managing IS Requests including Incidents within agreed Service Levels.
  • Providing excellent support to IS customers via email, over phone and face to face.
  • Being the focal point of contact for all IS related issues
  • Provide instruction and basic training to employees
  • Assist with acquisition, build and deployment of new PC's, mobile phones and other required hardware.
  • On-boarding of new starters
  • Setting up printers, scanners, smartphones, PC's and laptops
  • Software and hardware installations, troubleshooting, configuration and migration
  • Escalation of high risk incidents as appropriate via business support
  • Accurate and complete documentation of processes

To be successful you will need –

  • Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment.
  • A customer service driven attitude and approach to resolving IT issues.
  • Previous experience in delivering IT Desktop Support to a large user base.
  • Previous experience using Windows Desktop and Server operating systems.
  • Exceptional problem solving skills to be able to identify issues and develop solutions.
  • Well-developed communication skills to communicate technical information to a non-technical audience.
  • A drive towards achieving customer service best practice
  • Maintain a current and valid Australian Driver’s License.

Experience with the following would be highly regarded -

  • VMWare vSphere 6.X
  • VMWare Workspace One MDM
  • Commvault or other enterprise backup solutions
  • MS SCCM for SOE and application package deployment
  • Local Government business applications such as property and rating solutions
  • Experience working in a political environment

 

Closing date: Sunday 31 March 2019

 For further information on this position please contact Matthew Starr, Senior Systems Administrator on 9911 6572.

 

The City of Canada Bay Council is an Equal Employment Opportunity Employer and is committed to a safe workplace.

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