Job Description

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Technical Service Engineer

Advertiser: Yokogawa3.2 out of 53.2 overall rating (31 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Mar 2019
Location
Perth, Eastern Suburbs
Work Type
Full Time
Classification
Engineering, Field Engineering

Technical Service Engineer

The Company

Yokogawa Australia and New Zealand is a leading supplier of industrial automation products into a wide range of industries. The industries include electricity generation, food processing, mining, oil and gas and renewable energy. Yokogawa has been supporting these industries by supplying the most advanced control and instrument systems and by installing and commissioning the products with our engineering and service team.

Yokogawa is a specialist industrial automation company with the highest R&D reinvestment policy in the industry. To minimise the lifetime cost of ownership of its products, Yokogawa products are designed to the highest quality standards and designed for an exceptional working life span.

We are in the market for a Technical Service Engineer to join our Perth based Technical Services team.

The Role

The Service Engineer is responsible for the delivery of exceptional Field Services as part of the Technical Services Team in Australia.  The Service Engineer is a proactive, customer focused team member, who provides high level technical knowledge and support for nominated products and applications. The incumbent will also play an active role in the design, manufacture, staging, delivery, installation and commissioning of Service Projects.

Major Accountabilities

  • Provide exceptional field service support to internal and external customers.
  • Provide advice and sales assistance to customers. Analyse, input and develop solutions to meet customer needs.
  • Create reports as required. Facilitate work shop activities for repairs.
  • Provide technical support to the Solution Sales and marketing team.
  • Provide customer and business opportunity information to the sales team. When required, assist with sales demonstrations.
  • Maintain and accurately report on all service and contract work under taken. Ensure the timely delivery of all administrative paper work.
  • Support all Field service staff on interstate or overseas assignments.
  • Maintain a good working relationship with both internal and external customers.

Qualifications, Skills & Experience

Qualifications

  • Engineering degree or instrumentation technician trade qualification
  • Ideally hold a Restricted or Full Electrical License

Skills

  • Proven problem solving skills
  • Proven communication skills
  • Design/engineering skills and ability to document
  • Ability to use computers and engineering softwares
  • High level of attention to detail
  • Ability to work across multiple projects/teams/customers/industries
  • Effective team player

Experience

  • 5 years experience including experience with control application service and project testing, installation/commissioning.
  • Experience with a wide range of process control instrumentation.
  • Experience in PLC/DCS - Micro XL, Centum XL, Centum CS, and CS3000, Centum VP Distributed Control Systems (DCS) experience would be well regarded.
  • Experience in SIS – ProSafe Safety Instrumented Systems (SIS) experience would be well regarded.
  • Experience in PIMS – Exaquantum Plant Information Management Systems (PIMS) experience would be well regarded.

Personal Qualities

  • Customer focused
  • Sound communication and interpersonal skills
  • Ability to plan and manage tasks effectively
  • Abiltity to work cooperatively in a team environment
  • Strong relationship and management skills
  • Results/ outcome driven

Additional Information

Your continuing employment with Yokogawa Australia may be subject to medical, police and security checks. Australian citizenship or permanent residency is a usual requirement of employment.

Additionally, you will be required to successfully pass an employment Medical and Drug and Alcohol Test; ability to attain a TBOSIET HUET; ability to obtain a clean/acceptable Police Clearance; ability to travel Internationally and Domestically; ability to work on Remote Sites, both Onshore and Offshore.

Yokogawa is proudly recognised as a Global Solutions and Service company guided by a vision of diversity and commitment to equal employment opportunity.

The Company

Yokogawa Australia and New Zealand is a leading supplier of industrial automation products into a wide range of industries. The industries include electricity generation, food processing, mining, oil and gas and renewable energy. Yokogawa has been supporting these industries by supplying the most advanced control and instrument systems and by installing and commissioning the products with our engineering and service team.

Yokogawa is a specialist industrial automation company with the highest R&D reinvestment policy in the industry. To minimise the lifetime cost of ownership of its products, Yokogawa products are designed to the highest quality standards and designed for an exceptional working life span.

We are in the market for a Technical Service Engineer to join our Perth based Technical Services team.

The Role

The Service Engineer is responsible for the delivery of exceptional Field Services as part of the Technical Services Team in Australia.  The Service Engineer is a proactive, customer focused team member, who provides high level technical knowledge and support for nominated products and applications. The incumbent will also play an active role in the design, manufacture, staging, delivery, installation and commissioning of Service Projects.

Major Accountabilities

  • Provide exceptional field service support to internal and external customers.
  • Provide advice and sales assistance to customers. Analyse, input and develop solutions to meet customer needs.
  • Create reports as required. Facilitate work shop activities for repairs.
  • Provide technical support to the Solution Sales and marketing team.
  • Provide customer and business opportunity information to the sales team. When required, assist with sales demonstrations.
  • Maintain and accurately report on all service and contract work under taken. Ensure the timely delivery of all administrative paper work.
  • Support all Field service staff on interstate or overseas assignments.
  • Maintain a good working relationship with both internal and external customers.

Qualifications, Skills & Experience

Qualifications

  • Engineering degree or instrumentation technician trade qualification
  • Ideally hold a Restricted or Full Electrical License

Skills

  • Proven problem solving skills
  • Proven communication skills
  • Design/engineering skills and ability to document
  • Ability to use computers and engineering softwares
  • High level of attention to detail
  • Ability to work across multiple projects/teams/customers/industries
  • Effective team player

Experience

  • 5 years experience including experience with control application service and project testing, installation/commissioning.
  • Experience with a wide range of process control instrumentation.
  • Experience in PLC/DCS - Micro XL, Centum XL, Centum CS, and CS3000, Centum VP Distributed Control Systems (DCS) experience would be well regarded.
  • Experience in SIS – ProSafe Safety Instrumented Systems (SIS) experience would be well regarded.
  • Experience in PIMS – Exaquantum Plant Information Management Systems (PIMS) experience would be well regarded.

Personal Qualities

  • Customer focused
  • Sound communication and interpersonal skills
  • Ability to plan and manage tasks effectively
  • Abiltity to work cooperatively in a team environment
  • Strong relationship and management skills
  • Results/ outcome driven

Additional Information

Your continuing employment with Yokogawa Australia may be subject to medical, police and security checks. Australian citizenship or permanent residency is a usual requirement of employment.

Additionally, you will be required to successfully pass an employment Medical and Drug and Alcohol Test; ability to attain a TBOSIET HUET; ability to obtain a clean/acceptable Police Clearance; ability to travel Internationally and Domestically; ability to work on Remote Sites, both Onshore and Offshore.

Yokogawa is proudly recognised as a Global Solutions and Service company guided by a vision of diversity and commitment to equal employment opportunity.

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