Job Description

Job Header

Customer Service Officer

Advertiser: Bayside City CouncilMore jobs from this company

Job Information

Job Listing Date
15 Mar 2019
Location
Melbourne, Bayside & South Eastern Suburbs
Work Type
Full Time
Classification
Government & Defence, Government - Local

Customer Service Officer

  • Employment Status  - Permanent, Full Time
  • Hours of Work - 38 hours per week
  • Band Level 4 - $62,663 per annum plus superannuation

We are committed to working with our community to make Bayside a better place. The Better Place Approach focuses on enhancing the liveability of our community by providing excellent service, delivering efficiency and value through the best use of our resources and our skilled, engaged people.

The Customer Experience area is seeking a customer service professional to work in the Communications, Customer and Cultural Services department.

The successful applicant will be required to work across Council's various customer contact channels being;

  • Telephone

  • Email

  • Web/Social Media

  • In Person

To be successful in the role, applicants will need to demonstrate experience in;

  • Working in a busy contact centre environment answering a high volume of telephone calls.

  • Responding to customers in writing via our email and web contact channels.

  • Providing face to face customer service via the front counter at Council's Corporate Centre.

  • Ability to multi task and input general enquiries and requests for service into Council's CRM.

You will ensure effective service delivery and have a passion for customer service. By demonstrating our values of Respect Each Other, Own It, Work Together and Find Better Ways, you will drive success and continuous improvement.

Please note that all applications must address the Key Selection Criteria and include responses as part of your resume/ CV. A copy of the Position Description and Key Selection Criteria can be found on the job advertisement on our website.

  • Applications Close 7th April 2019
  • Apply online at www.bayside.vic.gov.au/jobs-and-careers
  • Applications must address the Key Selection Criteria and include responses as part of your resume/ CV

Note to Agencies: Bayside will not accept any unsolicited calls or CV's regarding this role.

Bayside City Council is an equal opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity and inclusion.

 

  • Employment Status  - Permanent, Full Time
  • Hours of Work - 38 hours per week
  • Band Level 4 - $62,663 per annum plus superannuation

We are committed to working with our community to make Bayside a better place. The Better Place Approach focuses on enhancing the liveability of our community by providing excellent service, delivering efficiency and value through the best use of our resources and our skilled, engaged people.

The Customer Experience area is seeking a customer service professional to work in the Communications, Customer and Cultural Services department.

The successful applicant will be required to work across Council's various customer contact channels being;

  • Telephone

  • Email

  • Web/Social Media

  • In Person

To be successful in the role, applicants will need to demonstrate experience in;

  • Working in a busy contact centre environment answering a high volume of telephone calls.

  • Responding to customers in writing via our email and web contact channels.

  • Providing face to face customer service via the front counter at Council's Corporate Centre.

  • Ability to multi task and input general enquiries and requests for service into Council's CRM.

You will ensure effective service delivery and have a passion for customer service. By demonstrating our values of Respect Each Other, Own It, Work Together and Find Better Ways, you will drive success and continuous improvement.

Please note that all applications must address the Key Selection Criteria and include responses as part of your resume/ CV. A copy of the Position Description and Key Selection Criteria can be found on the job advertisement on our website.

Note to Agencies: Bayside will not accept any unsolicited calls or CV's regarding this role.

Bayside City Council is an equal opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity and inclusion.

 

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