Job Description

Job Header

Customer Service & Processing Officer - Interviewing NOW!!

Advertiser: Concentrix2.8 out of 52.8 overall rating (57 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Mar 2019
Location
Brisbane, CBD & Inner Suburbs
Salary
$20 - $29.99 per hour
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service & Processing Officer - Interviewing NOW!!

COMPANY  

We are the Brisbane branch of Concentrix – part of a fortune 500 company. Every day we help save the day for real people, offering solutions, and providing unique service to our clients. We are a Global company, employing over 225,000 people around the world experiencing major growth here in the Brisbane CBD

ROLE   

The Service Officer is responsible for processing customer claim submissions following the company’s systems and policies/procedures. The Service Officer may need to perform other duties to ensure the customer receives appropriate level of support & service.

DUTIES

  • Process customer claims & enquiries for the Australian public
  • Manage customer case to ensure customer gets appropriate support
  • Support team to achieve continuous improvement of services provided
  • Investigate and make decisions on claims and payments
  • Review, maintain and update claimant documentation and records
  • Correctly apply legislation and policy on claimant’s qualification including eligibility

SKILLS

  • Excellent customer service skills within a business environment
  • Active listening and communication skills
  • Ability to deal with difficult and complex enquiries
  • Ability to collaborate with other staff across departments
  • Strong attention to detail & administration skills
  • Ability to use customer relationship management (CRM) software
  • Comfortable working in a challenging and dynamic environment
  • Strong level of empathy, patience & resilience required

CULTURE

  • We are bold in our decision making
  • We are fanatical about our clients & staff
  • We invest in the future of our business
  • We believe in a positive & collaborative working environment

BENEFITS

  • New state of the art floors throughout our Brisbane office
  • Hours 3.30pm to 11.30pm Monday to Friday
  • Hourly rate of $21.20 plus Super (penality rate of $26.50 paid from 7.00pm to 11.30pm)
  • CBD location, across from Central Station
  • Training & ongoing support offered to all employees

Applicants must be an Australian Citizen and pass a police check and standard pre-employment checks.

TO APPLY CLICK ON THE APPLY NOW BUTTON!!!!!

 

 

 

COMPANY  

We are the Brisbane branch of Concentrix – part of a fortune 500 company. Every day we help save the day for real people, offering solutions, and providing unique service to our clients. We are a Global company, employing over 225,000 people around the world experiencing major growth here in the Brisbane CBD

ROLE   

The Service Officer is responsible for processing customer claim submissions following the company’s systems and policies/procedures. The Service Officer may need to perform other duties to ensure the customer receives appropriate level of support & service.

DUTIES

  • Process customer claims & enquiries for the Australian public
  • Manage customer case to ensure customer gets appropriate support
  • Support team to achieve continuous improvement of services provided
  • Investigate and make decisions on claims and payments
  • Review, maintain and update claimant documentation and records
  • Correctly apply legislation and policy on claimant’s qualification including eligibility

SKILLS

  • Excellent customer service skills within a business environment
  • Active listening and communication skills
  • Ability to deal with difficult and complex enquiries
  • Ability to collaborate with other staff across departments
  • Strong attention to detail & administration skills
  • Ability to use customer relationship management (CRM) software
  • Comfortable working in a challenging and dynamic environment
  • Strong level of empathy, patience & resilience required

CULTURE

  • We are bold in our decision making
  • We are fanatical about our clients & staff
  • We invest in the future of our business
  • We believe in a positive & collaborative working environment

BENEFITS

  • New state of the art floors throughout our Brisbane office
  • Hours 3.30pm to 11.30pm Monday to Friday
  • Hourly rate of $21.20 plus Super (penality rate of $26.50 paid from 7.00pm to 11.30pm)
  • CBD location, across from Central Station
  • Training & ongoing support offered to all employees

Applicants must be an Australian Citizen and pass a police check and standard pre-employment checks.

TO APPLY CLICK ON THE APPLY NOW BUTTON!!!!!

 

 

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • How much notice are you required to give your current employer?
  • Do you have experience in an administration role?
  • Do you require any leave in the next 6 months?
  • Are you a Job Active candidate? If yes, please list your provider.
  • Have you previously interviewed for a position with Concentrix?

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