Job Description

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Allocations & Voids Officer

Advertiser: Hume Community HousingMore jobs from this company

Job Information

Job Listing Date
26 Mar 2019
Location
Sydney, South West & M5 Corridor
Work Type
Full Time
Classification
Community Services & Development, Housing & Homelessness Services

Allocation and Voids Officer

About us

Hume Housing is a nationally accredited Tier 1 Community Housing Provider. Currently, Hume manages, and/or owns 2,000 social and affordable housing properties in Metro Sydney. Hume provides tenancy, property management, and support services directly and collaboratively with key stakeholders to facilitate sustainable housing solutions and enhanced positive social and community outcomes.

We are Champions of change, Creators of connectivity, Builders of resilience, & determined to succeed.

The role

The Allocations Officer, Neighbourhood and Customer Services is responsible for providing the Neighbourhood and Customer Services team support in the provision of outstanding customer services. Your responsibilities will include but not be limited to;

  • Coordination and delivery of robust allocation and void management process;
  • Contributing to creating sustainable and connected communities through effective and timely allocation of vacant properties Management and monitoring key performance indicators to ensure effective delivery of voids;
  • Allocating from Pathways Social & Affordable Housing Registers in accordance with social and affordable housing eligibility assessments and programs;
  • Managing customers’ expectations and assess housing needs and capacity in tenancy management; and Intermediate Microsoft Word, Excel, PowerPoint and Outlook.

About you

To be successful in this role, you will need to have Knowledge of Housing Pathways and Affordable Housing. Experience within the Housing Sector is a major advantage.

  • Coordination and delivery of robust allocation and void management process;
  • Management and monitoring key performance indicators to ensure effective delivery of voids;
  • Allocating from Pathways Social & Affordable Housing Registers in accordance with social and affordable housing eligibility assessments and programs;
  • managing transfer requests, providing final recommendations in report to the Customer Services Manager;
  • Managing customers’ expectations and assess housing needs and capacity in tenancy management; and Intermediate Microsoft Word, Excel, PowerPoint and Outlook.
  • Strong priority management and assertiveness skills

Hume is a values driven company, so it is important that you share our values, and our vision.

 

Why work for us?

Hume offers above Award salaries, 35 hour working week, and flexible working arrangements, long service leave after 5 years, salary packaging and career development opportunities - the list goes on!

Want to know more, see our website for more information and the position description www.humehousing.com.au

Don’t miss out on this fantastic opportunity to work for a company making a real difference. with a covering letter to Apply now and submit your resume recruitment@humehousing.com.au

Applications close - April 8th 2019

Hume Community Housing is committed to a workplace where our team members prosper and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Australian driver's licence?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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