Job Description

Job Header

Customer Service Officer

Advertiser: ComfortDelGro Corporation Australia Pty LtdMore jobs from this company

Job Information

Job Listing Date
16 May 2019
Sydney, Parramatta & Western Suburbs
$40,000 - $49,999
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Call Centre

Are you passionate about customer service and improving the customer experience? Do you have excellent attention to detail and thrive on working in a fast-paced environment?


Hillsbus is looking for a dynamic customer feedback officer to join our team to administer our customer feedback and complaints management systems and processes.



Skills and Attributes


  • A strong customer service focus
  • Excellent attention to detail to ensure feedback is presented accurately
  • Ability to work in a high volume, fast paced, goal-oriented environment
  • Be able to work independently 
  • Ability to solve problems on the spot and deal with ambiguity
  • Ability to manage tasks in a timely manner  
  • Ability to adhere to Key Performance Indicators
  • Good understanding of IT skills and the ability to learn specialist systems
  • Exceptional English language skills, both written and verbal


Experience and Qualifications


  • A minimum of 2 years’ experience in a telephone-based customer service role
  • Complaint handling experience highly regarded


What this role can offer you

  • Full training provided
  • Opportunity to learn new skills in a unique sector of the transport industry


Do you think you would be a great fit for this role?

If so please 'APPLY NOW'

We appreciate your time taken to apply, please be advised only shortlisted candidates will be contacted.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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