Job Description

Job Header

Learning & Development

Advertiser: Cruise Lines International AssociationMore jobs from this company

Job Information

Job Listing Date
4 Apr 2019
Location
Sydney, North Shore & Northern Beaches
Work Type
Full Time
Classification
Human Resources & Recruitment, Training & Development

Cruising is the fastest growing sector of the travel industry worldwide and Australia is continuing its record growth in the sector with over 1.2 million Australians taking a cruise last year!  Globally the industry is supported by the Cruise Lines International Association (CLIA) the world's largest cruise association comprising of over 60 of the world's major cruise lines, dedicated to the promotion and growth of cruise and with an Australasia office based in North Sydney.

As the Training & Development Specialist Australasia, you’ll be responsible for developing and implementing learning content for our membership base, using a range of tool and resources. You will be required to manage several of our business partners, stakeholders and management through collaboration and leveraging the available content. You will manage the end-to-end design process to ensure your programs will support the membership base of CLIA. You will seek new opportunities to drive engagement to further enhance the value proposition. You will bring a proactive approach with the ability to think innovatively and find creative solutions. Largely, this role will own the redesign, refresh and development of new and existing learning content.

YOU WILL HAVE:

  • Minimum 3 years’ experience as an Instructional Designer / Training Developer;

  • Minimum Certificate IV in Training and Assessing;

  • Knowledge of the cruise and/or travel would be helpful.

  • Experience in developing and executing L&D programs;

  • Extensive knowledge of and experience in instructional design theories and end-to-end courseware development and deployment;

  • Proven experience in creating e-learning materials using authoring tools such as Articulate Storyline and Articulate Rise and web-based development tools including Vyond;

  • Knowledge of the fundamentals of Project Management;

  • Knowledge of Google Suite of Apps;

  • Well-developed written, verbal and presenting skills;

  • Strong stakeholder management and influencing skills;

  • Experience with Learning Management Systems;

  • Advanced Microsoft PowerPoint skills;

  • Experience with HTML, JavaScript and CSS;

  • Experience with webinar / virtual classroom tools such as ClickMeeting;

  • Experience with Adobe Illustrator, Adobe AfterEffects and Adobe Photoshop;

  • The flexibility to travel domestically;

KEY RESPONSIBILITIES OF THE ROLE:

  • Training Material and Course Development: Designing, maintaining and upgrading learning content using Articulate Storyline 360 and Articulate Rise with support from the Head of International Training & Development. Remotely support LMS users with any enquiries via phone or email.

  • Tradeshows and Events: Supporting the development and delivery of live events and workshops including masterclasses and ship inspections. Support the Membership and Events Manager by developing promotional material, where requested.

  • Webinar Sessions: Delivering multiple Webinar training sessions including scheduling, invites and facilitating.

  • Stakeholder Management: Maintaining relationships with both internal and external stakeholders including cruise lines, travel agencies and travel consultants. Sharing best practices with global CLIA teams.

  • Reporting, Evaluation & Research: Monitoring, evaluating and reporting on training activities and participant achievements versus training objectives. Continually assessing the success of existing training and content and identifying improvements of the user experience.

WHAT WE OFFER:

This is a fantastic opportunity to join the world’s largest cruise association responsible for delivering growth to the industry. Be rewarded with a great team culture, competitive remuneration and the odd cruise opportunity!

Cruising is the fastest growing sector of the travel industry worldwide and Australia is continuing its record growth in the sector with over 1.2 million Australians taking a cruise last year!  Globally the industry is supported by the Cruise Lines International Association (CLIA) the world's largest cruise association comprising of over 60 of the world's major cruise lines, dedicated to the promotion and growth of cruise and with an Australasia office based in North Sydney.

As the Training & Development Manager Australasia, you’ll be responsible for developing and implementing learning content for our membership base, using a range of tool and resources. You will be required to manage several of our business partners, stakeholders and management through collaboration and leveraging the network of content SME’s. You will manage the end-to-end design process to ensure your programs will be cost-effective and support the membership base of CLIA. You will seek new opportunities to drive engagement to further enhance the value proposition. You will bring a proactive approach with the ability to think innovatively and find creative solutions. Largely, this role will own the redesign, refresh and development of new and existing learning content.

YOU WILL HAVE:

  • Minimum 3 years’ experience as an Instructional Designer / Training Developer;

  • Minimum Certificate IV in Training and Assessing;

  • Knowledge of the cruise industry;

  • Experience in developing and executing L&D programs;

  • Extensive knowledge of and experience in instructional design theories and end-to-end courseware development and deployment;

  • Proven experience in creating e-learning materials using authoring tools such as Articulate Storyline and Articulate Rise and web-based development tools including Vyond;

  • Knowledge of the fundamentals of Project Management;

  • Knowledge of Google Suite of Apps;

  • Well-developed written, verbal and presenting skills;

  • Strong stakeholder management and influencing skills;

  • Experience with Learning Management Systems;

  • Advanced Microsoft PowerPoint skills;

  • Experience with HTML, JavaScript and CSS;

  • Experience with webinar / virtual classroom tools such as ClickMeeting;

  • Experience with Adobe Illustrator, Adobe AfterEffects and Adobe Photoshop;

  • The flexibility to travel domestically;

KEY RESPONSIBILITIES OF THE ROLE:

  • Training Material and Course Development: Designing, maintaining and upgrading learning content using Articulate Storyline 360 and Articulate Rise with support from the Head of International Training & Development. Remotely support LMS users with any enquiries via phone or email.

  • Tradeshows and Events: Supporting the development and delivery of live events and workshops including masterclasses and ship inspections. Support the Membership and Events Manager by developing promotional material, where requested.

  • Webinar Sessions: Delivering multiple Webinar training sessions including scheduling, invites and facilitating.

  • Stakeholder Management: Maintaining relationships with both internal and external stakeholders including cruise lines, travel agencies and travel consultants. Sharing best practices with global CLIA teams.

  • Reporting, Evaluation & Research: Monitoring, evaluating and reporting on training activities and participant achievements versus training objectives. Continually assessing the success of existing training and content and identifying improvements of the user experience.

 

WHAT WE OFFER:

This is a fantastic opportunity to join the world’s largest cruise association responsible for delivering growth to the industry. Be rewarded with a great team culture, competitive remuneration, travel industry benefits, and the odd cruise opportunity!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a role where you were involved in the design & development of e-learning courses?
  • How many years' experience do you have in a training & development role?

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