Job Description

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Operations Manager - Free Roam Virtual Reality

Advertiser: Zero LatencyMore jobs from this company

Job Information

Job Listing Date
12 Apr 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Hospitality & Tourism, Management

Operations Manager - Free Roam Virtual Reality

About Zero Latency

Zero Latency is the global pioneer and leader in free-roam, multiplayer, virtual reality entertainment and training. Our technology allows your body to become the controller and explore any digital world like you do real life.  Our passionate team is based at our company headquarters in Melbourne, Australia, and is dedicated to creating the most immersive and engaging free-roam virtual reality experiences in the world.

Started in 2013, Zero Latency has grown rapidly after securing multiple rounds of funding and is taking the world by storm with rave reviews. In November 2017 Zero Latency took out 3rd place in the Deloitte Tech Fast 50 2017 awards for Australia, and 8th place in the APAC Tech Fast 500 awards, and our games won both first and second prize for best new product at the renowned entertainment expo IAAPA 2017.

Zero Latency created the genre of Free Roam VR with our award winning FRVR system. We opened our first public facility in October 2014. Now with almost 30 Zero Latency locations worldwide, we have already established a presence in North America, Asia, and Europe, in addition to our Australian sites.

Over the next 5 years we will grow to a global network of over 100 interconnected entertainment centres, expanding our platform to publish premium content that will include the world's largest FRVR esports network.

 

Your role

The Operations Manager manages and motivates their team to perform to their highest standards. They oversee all aspects of the venue from customers, staff, and suppliers. The Operations Manager plays a critical role in ensuring the operational standards and success of the site are maintained.

Responsibilities:

  • Manage customer relations via email, phone and Facebook
  • Promote, sell, organise and manage corporate events
  • Manage a team of Game Masters, Team Leaders and Service Technicians
  • Schedule staff, manage wages, review timesheets, conduct performance reviews and recruit staff
  • Creating, reviewing and amending policies and processes to improve operations and efficiency
  • Monitor and manage the venues and Operations team KPI’s and performance
  • Collate and evaluate operational matters and reporting them to the Support and Development team for review
  • Liaise with the Support team to manage hardware and technical issues, submit tickets (Zen Desk) and resolve issues
  • Liaise with the Support, Development and Deployment team to deploy, trial and review upgraded software, hardware and games
  • Liaise with the Marketing team to create strategies and execute campaigns to increase ticket sales and manage social media
  • Liaise with the Finance team to manage the venue's financials including reporting, budgeting and P/L
  • Office management and venue maintenance including rubbish collection, garden maintenance, stock take etc
  • First point of contact for operational emergencies outside of business hours  

Who you are

  • Minimum 4 years in operations management, preferably in the entertainment / hospitality industry
  • Experience in managing teams
  • Passionate about leading and building teams 
  • Strong written and verbal communication skills
  • Takes initiative when presented with a problem
  • A hard and dedicated worker

Why work for Zero Latency?

The best thing about us is the people; you'll never find a friendlier, more hardworking bunch! In addition to that, we offer a professional development budget, team lunches, a cool office, social events, and free ZL tickets. Not to mention that you'll be working on cutting edge technology, of course!

Ready?

If you're ready to join us on our journey, send your resume and a brief cover letter demonstrating your passion and potential via SEEK. Make sure you include an answer to the following question in your cover letter: if you had to choose between an overcooked pizza or an under cooked burger for dinner, which would you choose and why?

About Zero Latency

Zero Latency is the global pioneer and leader in free-roam, multiplayer, virtual reality entertainment and training. Our technology allows your body to become the controller and explore any digital world like you do real life.  Our passionate team is based at our company headquarters in Melbourne, Australia, and is dedicated to creating the most immersive and engaging free-roam virtual reality experiences in the world.

Started in 2013, Zero Latency has grown rapidly after securing multiple rounds of funding and is taking the world by storm with rave reviews. In November 2017 Zero Latency took out 3rd place in the Deloitte Tech Fast 50 2017 awards for Australia, and 8th place in the APAC Tech Fast 500 awards, and our games won both first and second prize for best new product at the renowned entertainment expo IAAPA 2017.

Zero Latency created the genre of Free Roam VR with our award winning FRVR system. We opened our first public facility in October 2014. Now with almost 30 Zero Latency locations worldwide, we have already established a presence in North America, Asia, and Europe, in addition to our Australian sites.

Over the next 5 years we will grow to a global network of over 100 interconnected entertainment centres, expanding our platform to publish premium content that will include the world's largest FRVR esports network.

 

Your role

The Operations Manager manages and motivates their team to perform to their highest standards. They oversee all aspects of the venue from customers, staff, and suppliers. The Operations Manager plays a critical role in ensuring the operational standards and success of the site are maintained.

Responsibilities:

  • Manage customer relations via email, phone and Facebook
  • Promote, sell, organise and manage corporate events
  • Manage a team of Game Masters, Team Leaders and Service Technicians
  • Schedule staff, manage wages, review timesheets, conduct performance reviews and recruit staff
  • Creating, reviewing and amending policies and processes to improve operations and efficiency
  • Monitor and manage the venues and Operations team KPI’s and performance
  • Collate and evaluate operational matters and reporting them to the Support and Development team for review
  • Liaise with the Support team to manage hardware and technical issues, submit tickets (Zen Desk) and resolve issues
  • Liaise with the Support, Development and Deployment team to deploy, trial and review upgraded software, hardware and games
  • Liaise with the Marketing team to create strategies and execute campaigns to increase ticket sales and manage social media
  • Liaise with the Finance team to manage the venue's financials including reporting, budgeting and P/L
  • Office management and venue maintenance including rubbish collection, garden maintenance, stock take etc
  • First point of contact for operational emergencies outside of business hours  

Who you are

  • Minimum 4 years in operations management, preferably in the entertainment / hospitality industry
  • Experience in managing teams
  • Passionate about leading and building teams 
  • Strong written and verbal communication skills
  • Takes initiative when presented with a problem
  • A hard and dedicated worker

Why work for Zero Latency?

The best thing about us is the people; you'll never find a friendlier, more hardworking bunch! In addition to that, we offer a professional development budget, team lunches, a cool office, social events, and free ZL tickets. Not to mention that you'll be working on cutting edge technology, of course!

Ready?

If you're ready to join us on our journey, send your resume and a brief cover letter demonstrating your passion and potential via SEEK. Make sure you include an answer to the following question in your cover letter: if you had to choose between an overcooked pizza or an under cooked burger for dinner, which would you choose and why?

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