Job Description

Job Header

Administration/Reception - Private Hospital admissions

Private Advertiser

Job Information

Job Listing Date
7 May 2019
Location
Melbourne, Eastern Suburbs
Work Type
Full Time
Classification
Healthcare & Medical, Medical Administration

Administration/Reception - Private Hospital admissions

You will be a dedicated, hardworking, reliable and well-presented person, who is able to efficiently multi task in an extremely fast paced environment. The successful applicant must thrive on being busy, whilst remaining compassionate to our patients.  

Monash House Private Hospital (MHPH) is a purpose built private hospital facility. We are seeking a skilled administration assistant to join our modern facility working as the first point of contact for all patients visiting the hospital.

MHPH is a 22 bed surgical hospital with four theatres, 14 day only beds and 8 inpatient rooms. We are working closely with specialists in interventional pain management,  oral and maxillofacial, plastics and reconstructive surgery. Monash House Private Hospital's first priority is the provision of high quality care for their patients and are proud to offer access to first class doctors, nursing staff and other health professionals dedicated to the welfare of patients.

The Role

As the first point of contact for all patients and visitors, it is imperative that you have the ability to assist with patient enquiries and resolve issues in a professional and timely manner.  A positive and proactive attitude, attention to detail and strong work ethic are essential for this role.

Key Responsibilities

  • Delivering excellent customer service
  • Preparation of surgery sessions
  • Responsible for patient admissions ensuring all required paperwork is completed
  • Dealing with health funds, handling all costs related to patients
  • Proficient and accurate data entry into patient database
  • Admitting patients to the hospital
  • Phone handling
  • Maintaining of office stock levels
  • General administrative support to various team members

Key Selection Criteria

  • Minimum of 2-3 years experience in a front desk reception role
  • Previous experience in an acute Hospital environment a must
  • Experience utilizing patient management system i.e. EPAS/WEBPAS
  • Able to effectively manage competing demands in a busy high pressure work environment
  • Strong written and verbal communication skills
  • Ability to prioritise and be proactive, demonstrating initiative at all times
  • Meticulous attention to detail and accuracy
  • An enthusiastic nature with a willingness to provide exceptional customer service
  • A high regard for the privacy and confidentiality of all patients

The hospital operates on Monday to Friday.   If you believe you have the skills and experience outlined, please forward your resume with a cover letter addressing the above criteria to the Business Support Manager as soon as possible. 

Only those applicants who address the criteria above in a separate cover letter will be considered for this position.

You will be a dedicated, hardworking, reliable and well-presented person, who is able to efficiently multi task in an extremely fast paced environment. The successful applicant must thrive on being busy, whilst remaining compassionate to our patients.  

Monash House Private Hospital (MHPH) is a purpose built private hospital facility. We are seeking a skilled administration assistant to join our modern facility working as the first point of contact for all patients visiting the hospital.

MHPH is a 22 bed surgical hospital with four theatres, 14 day only beds and 8 inpatient rooms. We are working closely with specialists in interventional pain management,  oral and maxillofacial, plastics and reconstructive surgery. Monash House Private Hospital's first priority is the provision of high quality care for their patients and are proud to offer access to first class doctors, nursing staff and other health professionals dedicated to the welfare of patients.

The Role

As the first point of contact for all patients and visitors, it is imperative that you have the ability to assist with patient enquiries and resolve issues in a professional and timely manner.  A positive and proactive attitude, attention to detail and strong work ethic are essential for this role.

Key Responsibilities

  • Delivering excellent customer service
  • Preparation of surgery sessions
  • Responsible for patient admissions ensuring all required paperwork is completed
  • Dealing with health funds, handling all costs related to patients
  • Proficient and accurate data entry into patient database
  • Admitting patients to the hospital
  • Phone handling
  • Maintaining of office stock levels
  • General administrative support to various team members

Key Selection Criteria

  • Minimum of 2-3 years experience in a front desk reception role
  • Previous experience in an acute Hospital environment a must
  • Experience utilizing patient management system i.e. EPAS/WEBPAS
  • Able to effectively manage competing demands in a busy high pressure work environment
  • Strong written and verbal communication skills
  • Ability to prioritise and be proactive, demonstrating initiative at all times
  • Meticulous attention to detail and accuracy
  • An enthusiastic nature with a willingness to provide exceptional customer service
  • A high regard for the privacy and confidentiality of all patients

The hospital operates on Monday to Friday.   If you believe you have the skills and experience outlined, please forward your resume with a cover letter addressing the above criteria to the Business Support Manager as soon as possible. 

Only those applicants who address the criteria above in a separate cover letter will be considered for this position.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • What's your expected hourly rate?

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