Job Description

Job Header

Admin/Customer Service/Online Retail

Advertiser: Lighting collectiveMore jobs from this company

Job Information

Job Listing Date
7 May 2019
Lismore & Far North Coast
$25 - $29.99 per hour
Work Type
Full Time
Administration & Office Support, Client & Sales Administration

Sales / Customer Service Role

Sales & customer service position in Byron Bay working within an, exciting and desirable luxury lighting and home decor business.  The business is predominantly online but operates from a showroom in the A&I Estate.

Duties & Responsibilities

  • Attend to a high volume of customer inquiries & orders via phone and email

  • Order processing, tracking, and follow-up (Quickbooks Online & Shopify)

  • Data Entry, Invoicing

  • Customer Service

  • Liaise with suppliers

  • Maintain procedures

  • Shopify experience an advantage

  • Keen interest in interior design, decor highly regarded.



  • Must have very friendly, courteous, phone manner

  • Must take pride in appearance.

  • Be able to work efficiently under pressure in a fast-paced environment, with the ability to learn quickly and adapt to tasks allocated.

  • Excellent multitasking skills

  • Excellent verbal communication skills

  • Have intermediate Google Suite and outlook skills

  • High computer competence

  • A willingness for continued learning.

  • At least two years experience in a role of similar nature

  • Good conflict resolution skills

  • Ability to follow procedures  well

  • Long term commitment (please do not apply if you are looking for a short term position)

Benefits & culture

Monday to Friday position in Byron Bay with a small, young team.  An opportunity to grow and l develop new skills and knowledge within an design based industry, focused on decorative lighting.  If you love interior design, architecture and fashion this position will be ideal for you.

How To Apply

Please email a cover letter to outlining your current situation and why you are the person for the job along with your resume.


Applicants who fit the criteria will be contacted within 1-2 weeks for an onsite interview.  

The application form will include these questions:
  • Do you have customer service experience?
  • Do you have experience in an administration role?
  • How would you rate your English language skills?
  • Do you own or have regular access to a car?

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