Job Description

Job Header

IT Support - Levels 2 & 3 - Armidale NSW

Advertiser: Roberts & MorrowMore jobs from this company

Job Information

Job Listing Date
13 May 2019
Tamworth & North West NSW
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

IT Support - Levels 2 & 3

Are you looking for an IT career in a thriving, reputable and progressive IT business?  Roberts & Morrow Technology (RMT) currently supports over 2500 desktops and servers across Australia, with networks ranging in size from 5 to over 300 users. 

Due to the significant growth of our RMT Business we are creating new roles, looking at adding support desk staff at levels 2 & 3.

The successful IT Support applicant will be based in our Armidale office, with plenty of space and an open plan office arrangement. Roles will provide technical support in a range of duties. Skills will include:

  • Sound understanding of basic IT Principles across Network, Server and Desktop environments
  • Knowledge of Microsoft operating systems (Windows 2016 R2, 2012 R2, 2008 R2 Windows 7, 8 & 10)
  • Excellent knowledge of Microsoft desktop applications (Word, Excel, Outlook)
  • Superior Customer Service and Communication Skills.

The role will include:

  • Troubleshooting using remote access tools
  • Identify network, security, software and hardware problems when reported
  • Escalating problems to higher level support as required
  • Providing a high level of customer service
  • Administrator duties – networks; active directory; security and virus protection; preparation and deployment of equipment; equipment repairs and maintenance
  • Working closely with the Projects team as required

Desirable experience and qualifications are:

  • Having up to date knowledge with latest Microsoft technologies and Telstra offerings
  • For Level 2 role, minimum 3 years' experience, preferred 
  • For level 3 role, minimum 5 years’ experience preferred
  • Work experience in a professional Firm
  • Microsoft certification (MTA, MCSD, MCSA, MCSE)
  • Experience in the use of Connectwise and Labtech.

For further information please contact our Human Resources department, or check our webpage

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience working in a technical support role?

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role