Job Description

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Customer Service Officer

Advertiser: Townsville City Council3.4 out of 53.4 overall rating (50 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 May 2019
Location
Northern QLD
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer

Townsville: City of Opportunity

Townsville is the capital of Northern Australia, and Townsville City Council is the largest regional council in Queensland. Our Council is undergoing a whole-of-organisation transformational change which will place our customers at the heart of everything we do and allow us to take advantage of exciting opportunities to revolutionise the delivery of services to a community of more than 190,000 residents. Council strives to facilitate sustainable economic development for our region, enhance quality of life for our residents, and identify and unlock the potential of our City through inspired leadership, co-design of services with the community, and sustainable and innovative business partnering.

Our customer contact team believe that success isn’t about being impressive, it’s about being inspired.

We come from all kinds of backgrounds, bring different skills to the table and all look at life in different ways. The thing we share is a passion for people, and a belief in providing a quality service to meet the needs of our community.

If you believe that people are at the heart of business, understand that skills are important but attitude is critical and want to work for an organisation dedicated to delivering for our community, then get in touch.

ARE YOU AN EXPERIENCED CUSTOMER SERVICE PROFESSIONAL LOOKING FOR MORE FLEXIBILITY IN YOUR WORKING HOURS?

Are you keen to play a pivotal role in providing a frontline service to the Townsville community on behalf of the organisation through the provision of timely and accurate information, processing of correspondence, work requests, applications and payments, and responding to enquiries across all council services.

We are seeking a number of casual Customer Service Officers to join our dedicated Customer Contact Team. You will need:

  • Current “C” class drivers’ licence.
  • Justice of the Peace (JP Qual) or Commission of Declarations (highly desirable)
  • Experience working in customer service roles in large and diverse organisation.
  • Strong verbal and written communication skills including the ability to organise and communicate information clearly through a variety of customer contact channels.
  • High level customer interaction skills developed from experience in a customer contact environment.
  • Highly developed skills in administrations, cashiering and computing, including keyboard accuracy.
  • Ability to exercise judgment and initiative where procedures and practices are not clearly defined.
  • High level ability and enthusiasm to learn new processes, practices and procedures which contribute towards Council objectives.
  • Knowledge of customer contact systems including call centre technology and customer request systems.
  • Proficient in the use of the Microsoft Office suite of products.
  • Willingness and ability to work at any location within Townsville City Council subject to organisational requirements.

We're hiring Customer Service Officers. Do you have what it takes to build a city? Find out more by clicking 'Apply'.

Closing date: Monday 27 May 2019

TO APPLY >> Click on the apply button below to be redirected to council's on-line application webpage where you will find the position description and application instructions.

Townsville: City of Opportunity

Townsville is the capital of Northern Australia, and Townsville City Council is the largest regional council in Queensland. Our Council is undergoing a whole-of-organisation transformational change which will place our customers at the heart of everything we do and allow us to take advantage of exciting opportunities to revolutionise the delivery of services to a community of more than 190,000 residents. Council strives to facilitate sustainable economic development for our region, enhance quality of life for our residents, and identify and unlock the potential of our City through inspired leadership, co-design of services with the community, and sustainable and innovative business partnering.

Our customer contact team believe that success isn’t about being impressive, it’s about being inspired.

We come from all kinds of backgrounds, bring different skills to the table and all look at life in different ways. The thing we share is a passion for people, and a belief in providing a quality service to meet the needs of our community.

If you believe that people are at the heart of business, understand that skills are important but attitude is critical and want to work for an organisation dedicated to delivering for our community, then get in touch.

ARE YOU AN EXPERIENCED CUSTOMER SERVICE PROFESSIONAL LOOKING FOR MORE FLEXIBILITY IN YOUR WORKING HOURS?

Are you keen to play a pivotal role in providing a frontline service to the Townsville community on behalf of the organisation through the provision of timely and accurate information, processing of correspondence, work requests, applications and payments, and responding to enquiries across all council services.

We are seeking a number of casual Customer Service Officers to join our dedicated Customer Contact Team. You will need:

  • Current “C” class drivers’ licence.
  • Justice of the Peace (JP Qual) or Commission of Declarations (highly desirable)
  • Experience working in customer service roles in large and diverse organisation.
  • Strong verbal and written communication skills including the ability to organise and communicate information clearly through a variety of customer contact channels.
  • High level customer interaction skills developed from experience in a customer contact environment.
  • Highly developed skills in administrations, cashiering and computing, including keyboard accuracy.
  • Ability to exercise judgment and initiative where procedures and practices are not clearly defined.
  • High level ability and enthusiasm to learn new processes, practices and procedures which contribute towards Council objectives.
  • Knowledge of customer contact systems including call centre technology and customer request systems.
  • Proficient in the use of the Microsoft Office suite of products.
  • Willingness and ability to work at any location within Townsville City Council subject to organisational requirements.

We're hiring Customer Service Officers. Do you have what it takes to build a city? Find out more by clicking 'Apply'.

Closing date: Monday 27 May 2019

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