Job Description

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Security Control Room Operator

Advertiser: Combined Monitoring CentreMore jobs from this company

Job Information

Job Listing Date
14 May 2019
Perth, Northern Suburbs & Joondalup
$60,000 - $64,999
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Call Centre

About the business

Combined Monitoring Centre (CMC) is a well-established (1996), Grade A1 (AS2201.2) privately-owned company specialising in security monitoring services. The directors of the company and management are all long term security professionals dedicated to the provision of professional monitoring services. In the past two years the facilities at CMC have been upgraded. We have an ongoing commitment to improvement of processes and data bases to ensure the service we provide to our customers and end users is of a high quality and that the role played by our monitoring team is rewarding and satisfying.

About the role

We monitor security systems and other signalling devices which transmit the data to our monitoring software. The software determines if it an event that requires it to be reported by telephone to nominated contacts (eg the client direct, security guards, Police, Fire, Local Government rangers, etc) or whether we report the events via emailed Work Order to our Bureau service agents. Although the software makes the process quite straight-forward, there is a requirement for analytical thought processes and situational awareness.

This is a shift work position and, after a training period, will drop into a rotational roster. As we operate 24/7 this will require evening, night and weekend work.

The predominant aspect of the role is responding to events presented by the software. Our AS2201.2 Grading makes it mandatory that we meet compliance response times for particular types of events. Some high priority events are required to be responded to immediately by calling relevant contacts and advising. This requires an ability to multi-task. Other lower priority/routine events are able to be dealt with in a less immediate timeframe. All team members are required to be involved in other key duties such as data entry, filing and other tasks as required.

We are a relative small team and the contribution of each person in that team is important and valued.



Benefits and perks

Salary in the range of $60K - $65K plus Super.

When regular weekends worked, 5 weeks annual leave apply.

Skills and experience

Essential attributes include:

Good attention to detail and analytical skills.

Ability to multi-task.

Quick to learn.

Very good communication skills, both verbal and written.

Ability to work in a constructive and positive team environment.

Reliable and punctual.

Ability to work on a rotating shift basis.

Good keyboard skills.

Experience with security monitoring (especially with SIMSIII) desirable, especially knowledge of platforms such as Permaconn, Multipath and Direct Wireless.

A security monitoring licence is required for the position. This is applied for under the Controlled Activities Act through WA Police Licensing. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Are you available to work on a rotating roster?
  • How would you rate your English language skills?

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