Job Description

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Student Services Officer

Private Advertiser

Job Information

Job Listing Date
14 May 2019
Perth, CBD, Inner & Western Suburbs
Work Type
Full Time
Education & Training, Student Services

The Student Services Officer will provide Reception and student service support. As the first point of contact to our students, this role will provide expert information on available courses, liaise with stakeholders and assist with any administration needs.

Key duties and responsibilities

  • Reception duties including exam booking, enquiries and payment.
  • Assist in marketing activities
  • Data entry of student details into the database and maintenance of student files
  • Providing high quality face to face, telephone and email support to our students regarding enrolment and academic matters
  • Ensure that all student records are accurate and up-to-date
  • Attend to other tasks assigned as and when required
  • Respond to student requests for advice and information on fees and results

To be considered for this position, you will have:

  • Previous experience in the vocational education sector or in a similar role
  • Knowledge of or a desire to learn basic graphics packages
  • High attention to detail
  • Excellent verbal and written communication s skills and computer skills
  • Strong interpersonal skills including the ability to deal effectively with clients over the phone, via email or in person
  • Strong organisational, planning and time management skills with an ability to prioritise and manage workload, meet deadlines and adapt to changing circumstances
  • Proficiency in Microsoft Office program (Word and Excel)
  • High level of written and oral communication skills with developed problem-solving skills

Flexible working hours, good conditions, supportive team culture.

Please respond with a cover letter and your curriculum vitae highlighting the matching criteria.

Please note only selected candidate will be contacted.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience working for a registered training organisation (RTO)?
  • Which of the following Microsoft Office products are you experienced with?
  • What's your highest level of education?

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