Job Description

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Customer Service Assistant

Advertiser: Burnie Brae4 out of 54.0 overall rating (3 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 May 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

We are seeking a compassionate, open minded and flexible person to join our team at Burnie Brae as a Customer Service Assistant.
This is a full time fixed term contract until February 2020.

As a Customer Service Assistant you will be the first point of contact for all telephone enquiries across the organisation.

You will provide customers with seamless access to current information about Burnie Brae and our suite of community services including Transport, Homecare, Home Maintenance, Day Respite, Member activities and more. You will also be responsible for making and changing client bookings across a number of services, confirming client services, following up on messages and completing general administrative tasks.  

 To be considered for this role you will need:

  • Minimum two years' experience in a fast paced call centre environment
  • High level administration skills
  • Exceptional attention to detail and accurate data and record keeping
  • High level communication skills
  • Demonstrated, effective problem solving skills
  • An empathetic, friendly and helpful demeanour
  • A sound knowledge of Brisbane North and surrounding areas
  • A Certificate in Customer Contact or equivalent would be advantageous
  • Experience working with seniors and/or people with a disability will be highly regarded

You will be required to hold a current Working with Children Blue Card, Disability Services Yellow Card and National Police Check, or the ability to obtain these.

Don't miss this fantastic opportunity to join a friendly and client centred community services organisation that is passionate about creating a "socially connected and healthy community". Burnie Brae is a leading provider of innovative and client centred support services to the aged care and disability sector in the Brisbane North region. We have a café and gymnasium on site.

Burnie Brae is a leading provider of innovative and client centred support services to the aged care and disability sector in the Brisbane North region.

 

Benefits
Staff discount at our onsite Cafe
Free membership to our onsite gym 
Salary Packaging options 
Staff discount to onsite massage services

Vision
A socially connected and healthy community

Mission
To build strong community connections by providing quality health, lifestyle, and wellness services

Values
Respect – Integrity – Trust – Customer Focus
Accountability – Professionalism – Quality

 

HOW TO APPLY:

Please send your application, including a Resume and a Cover Letter detailing why you are the best person for this role via the apply now button.

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