Job Description

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Customer Service Officer

Advertiser: AstrumMore jobs from this company

Job Information

Job Listing Date
16 May 2019
Location
Sydney, South West & M5 Corridor
Salary
Excellent Hourly Rate
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre
Customer Service Officer

This government client wishs to engage Full Time Customer Service Representatives to work in their modern call centre based in Liverpool on a contract basis.

  • Must be an Australian Citizens or Permanent Resident
  • Based near to Liverpool Station
  • Hours between 7am - 11pm Monday to Friday

The Role

Providing outstanding customer service to a range of residential clients you will be able to demonstate empathy at all times you will be able to action all queries in a timely and effective manner. Keeping true to their mission and values you will be an active team player by your high work ethic and positive attitude.

The Candidate

  • Customer service experience
  • High work ethic
  • Excellent verbal and written communication skills
  • Impressive listening skills that identify clients needs and provide appropriate solutions to customer enquiries
  • Intermediate computer skills - to be able to navigate though internal systems
  • Enthusiasm and self motivated
  • Ability to work as part of a positive team

Skills Required:

  • You must be able to identify client needs and provide timely, accurate and effective service for clients.
  • Be able to build positive relationships in all interactions to ensure a high level of client satisfaction.
  • Develop and maintain a good knowledge of policies and procedures.
  • Manage time and adhere to roster schedule.
  • Escalate complex enquiries or issues to a senior client service officer. Contribute to the centres excellent performance
  • General administration skills

If you would like to be considered for this position please click apply or contact Skye on 02 9900 5817 to discuss these opportunities further.

This government client wishs to engage Full Time Customer Service Representatives to work in their modern call centre based in Liverpool on a contract basis.

  • Must be an Australian Citizens or Permanent Resident
  • Based near to Liverpool Station
  • Hours between 7am - 11pm Monday to Friday

The Role

Providing outstanding customer service to a range of residential clients you will be able to demonstate empathy at all times you will be able to action all queries in a timely and effective manner. Keeping true to their mission and values you will be an active team player by your high work ethic and positive attitude.

The Candidate

  • Customer service experience
  • High work ethic
  • Excellent verbal and written communication skills
  • Impressive listening skills that identify clients needs and provide appropriate solutions to customer enquiries
  • Intermediate computer skills - to be able to navigate though internal systems
  • Enthusiasm and self motivated
  • Ability to work as part of a positive team

Skills Required:

  • You must be able to identify client needs and provide timely, accurate and effective service for clients.
  • Be able to build positive relationships in all interactions to ensure a high level of client satisfaction.
  • Develop and maintain a good knowledge of policies and procedures.
  • Manage time and adhere to roster schedule.
  • Escalate complex enquiries or issues to a senior client service officer. Contribute to the centres excellent performance
  • General administration skills

If you would like to be considered for this position please click apply or contact Skye on 02 9900 5817 to discuss these opportunities further.

Right to live and work

You must have the right to live and work in this location to apply for this job.

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