Job Description

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Customer Service Officer - Liverpool (NSW)

Advertiser: National Hearing Care3.3 out of 53.3 overall rating (70 employee reviews) More jobs from this company

Job Information

Job Listing Date
16 May 2019
Location
Sydney, South West & M5 Corridor
Work Type
Full Time
Classification
Retail & Consumer Products, Retail Assistants

Customer Service Officer - Liverpool (NSW)

About Us

National Hearing Care are a values driven organisation, we are constantly expanding our network across the nation, and as a result we have an opening in our Liverpool Clinic.

We pride ourselves in delivering outstanding customer service and have redefined the client experience, a level of care that also extends to our employees and the way we look after them.

The Role

You will be the face of the clinic, greeting clients and making them feel welcome, as well as looking after all front office duties such as, confirming appointments, follow up calls, answering phones/emails.

Our ideal candidate will have previous experience working with KPI's in a retail/sales environment, utilising these existing skills to build strong rapport with our clients and using persuasive communication skills to re-book appointments when necessary.

Our Successful candidate will have

  • A passion for customer service, a positive attitude and an eye for detail. Is warm, energetic and engaging
  • Excellent communication skills and a strong work ethic
  • Exceptional organisational & time management skills, an ability to work well under pressure
  • Intermediate computer skills (Outlook, Word, Excel) and ability to learn new systems
  • A car & driver’s license, as occasional cover at surrounding clinics required
  • Candidates with experience in the health industry, pharmacy and in particular the hearing industry will be highly regarded

What you will get in return              

  • Industry benchmark salary and an attractive bonus program
  • Comprehensive induction & ongoing training, through our CSO Training Academy
  • Invitation to our exciting annual conference
  • Full time hours 8.30am - 5.00pm Monday to Friday with a 1 hour lunch break

This opportunity will suit someone who is eager to begin a long term career within an industry leading organisation. If this is you, apply now without delay.

 

 

 

About Us

National Hearing Care are a values driven organisation, we are constantly expanding our network across the nation, and as a result we have an opening in our Liverpool Clinic.

We pride ourselves in delivering outstanding customer service and have redefined the client experience, a level of care that also extends to our employees and the way we look after them.

The Role

You will be the face of the clinic, greeting clients and making them feel welcome, as well as looking after all front office duties such as, confirming appointments, follow up calls, answering phones/emails.

Our ideal candidate will have previous experience working with KPI's in a retail/sales environment, utilising these existing skills to build strong rapport with our clients and using persuasive communication skills to re-book appointments when necessary.

Our Successful candidate will have

  • A passion for customer service, a positive attitude and an eye for detail. Is warm, energetic and engaging
  • Excellent communication skills and a strong work ethic
  • Exceptional organisational & time management skills, an ability to work well under pressure
  • Intermediate computer skills (Outlook, Word, Excel) and ability to learn new systems
  • A car & driver’s license, as occasional cover at surrounding clinics required
  • Candidates with experience in the health industry, pharmacy and in particular the hearing industry will be highly regarded

What you will get in return              

  • Industry benchmark salary and an attractive bonus program
  • Comprehensive induction & ongoing training, through our CSO Training Academy
  • Invitation to our exciting annual conference
  • Full time hours 8.30am - 5.00pm Monday to Friday with a 1 hour lunch break

This opportunity will suit someone who is eager to begin a long term career within an industry leading organisation. If this is you, apply now without delay.

 

 

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • What's your expected annual base salary?
  • Have you worked in a call centre before?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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