Job Description

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Member Service Advisor - Direct

Advertiser: CUA3.2 out of 53.2 overall rating (95 employee reviews) More jobs from this company

Job Information

Job Listing Date
16 May 2019
Location
Melbourne
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Member Service Advisor - Direct

CUA have a passionate and genuine desire to make a difference by helping our members enrich their lives. We want you to be part of our story.

This is an exciting opportunity for a Member Service Advisor to join our vibrant call centre located in the heart of the Melbourne CBD. You will be the first point of contact for all inbound calls from members and be responsible for delivering an exceptional member service experience. This is a key role in the support we provide to our members.

You will provide a superior level of service as well as identify opportunities to enhance our member experience through actively promoting our products and seeking opportunities to cross sell. This is a warm sell where we let our members know about changes and enhancements that may be of interest to them. You will enjoy engaging with our members to give them a personalised and tailored approach to banking.

Please note this is a Part Time role working 20-25 hours per week across 5 days including weekends. You must be able to work on a flexible rotating roster from Monday to Sunday, doing shifts that fall between the hours of 8am to 8pm Monday through Friday and 8am to 4pm on weekends.

About you

You have solid contact centre experience in high volume inbound environments. Ideally you have a strong background in customer service, sales or retail preferably gained within the finance industry. You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards.

You possess a working knowledge of Microsoft programs and the ability to quickly learn and navigate in-house systems and databases. A team player with a motivated approach, you will be part of a friendly, positive environment with great coaching to help achieve success.

If you have your FSR Tier II qualification please let us know in your application!

We want you to shine. We’ll work with you to make sure your career with us is full of opportunities, challenges and highlights. We’ll give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.

Questions? Please contact James from the CUA Careers Team on 07 3552 4112.

Please click the 'Apply Now' button to apply.
We are committed to workforce diversity, career development,
Equal Employment Opportunity and workplace flexibility

CUA have a passionate and genuine desire to make a difference by helping our members enrich their lives. We want you to be part of our story.

This is an exciting opportunity for a Member Service Advisor to join our vibrant call centre located in the heart of the Melbourne CBD. You will be the first point of contact for all inbound calls from members and be responsible for delivering an exceptional member service experience. This is a key role in the support we provide to our members.

You will provide a superior level of service as well as identify opportunities to enhance our member experience through actively promoting our products and seeking opportunities to cross sell. This is a warm sell where we let our members know about changes and enhancements that may be of interest to them. You will enjoy engaging with our members to give them a personalised and tailored approach to banking.

Please note this is a Part Time role working 20-25 hours per week across 5 days including weekends. You must be able to work on a flexible rotating roster from Monday to Sunday, doing shifts that fall between the hours of 8am to 8pm Monday through Friday and 8am to 4pm on weekends.

About you

You have solid contact centre experience in high volume inbound environments. Ideally you have a strong background in customer service, sales or retail preferably gained within the finance industry. You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards.

You possess a working knowledge of Microsoft programs and the ability to quickly learn and navigate in-house systems and databases. A team player with a motivated approach, you will be part of a friendly, positive environment with great coaching to help achieve success.

If you have your FSR Tier II qualification please let us know in your application!

We want you to shine. We’ll work with you to make sure your career with us is full of opportunities, challenges and highlights. We’ll give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.

Questions? Please contact James from the CUA Careers Team on 07 3552 4112.

Please click the 'Apply Now' button to apply.

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