Job Description

Job Header

Service Delivery manager

Advertiser: RESOURCE CORNER PTY LTDMore jobs from this company

Job Information

Job Listing Date
16 May 2019
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Information & Communication Technology, Management

Service Delivery manager - Full Time - Brisbane


•         Minimum 16 years of IT experience in different roles including minimum 6 years working as a Service Delivery Manager for managing the application support team size of 80 to 100 team members.
•    Minimum 12 years of software delivery experience includes Service Design, Service Transition, Service Operation, Managed Services, Business Change Management, new application development, Lean, Six-sigma and Customer Experience enhancements with next generation service model. 
•    Minimum 9 years of experience delivering IT solutions in energy and utilities domain. 
•    Should have minimum 10 years of experience managing customer C-suite executives and senior management. 
•    6+ years of experience in utility domain as Service Delivery manager to manage application and infrastructure support in technologies and tools like SAP ERP / ISU, SAP BI/BW, SharePoint, .net, Salesforce, SAP Hana, Oracle fusion, Oracle database management, ITRON, billing and metering systems, AMT Market Flow, SAP PO, JAVA/J2EE, Web center , SOA and Oracle. 
•    Minimum 5+ years experience in leading efforts for systematic proactive and reactive service improvements through automation, BOT development and eliminated non-value added activities to reduce system failures/ recurring issues/ user errors/ data fixes, improve batch process time/ resolution time/process excellence/ end customer satisfaction and enhance customer experience. 
•    Minimum 12 years’ experience in IT Operation management, Service Delivery and Continuous service improvements, Service Design and Transition, Project Management, Support and New project estimation methodologies, Resource Management. Demand Management, Capacity planning, Resource Training and Development, Customer Management, Risk Management, ISO 20000 and ISO 27001 Audit and compliance 

No Visa Sponsorship Available – Australian citizen or PR holder or New Zealand citizen

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The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?

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