Job Description

Job Header

Lounge Receptionist

Advertiser: No1 Lounges LtdMore jobs from this company

Job Information

Job Listing Date
25 May 2019
Location
Melbourne, Northern Suburbs
Work Type
Full Time
Classification
Hospitality & Tourism, Front Office & Guest Services

No1 Lounges is an independent airport lounge provider. With eight locations in four major UK airports and an impressive international expansion plan set to roll-out in 2018/19, No1 provides passengers with the opportunity to make the most of their pre-flight time. During 2017 No1 welcomed 1.5m passengers from all cabin classes to indulge in a wide range of facilities, from fully-tended bars to bedroom pods. We are excited about our expansion into the Australian markets and are looking for talented individuals to join our team to help roll out a set of lounges in three major Australian cities.

PURPOSE

You truly are the first impression and set the tone for each guest's experience. By offering the warmest welcome and a smooth and informative check-in, you will ensure that our guests feel at ease and ready to sit back and relax.  

KEY RESPONSIBILITIES

  • Consistent and professional engagement with guests, tailoring their experience where possible
  • Ensure that presentation of the reception area is clean and tidy, as well as being 'presentation perfect' yourself
  • Have an in-depth knowledge of all No1 Lounges' brands, services and products
  • To take ownership of the capacity of the lounge in line with bookings, invitations, passenger forecasts and flows 
  • To understand airline contracts requirements and all channels of entry into the lounge
  • Cashing-up and billing completed accurately and on time

KEY ATTRIBUTES

  • A friendly, welcoming and professional approach 
  • Excellent communication skills
  • Driven by the delivery of great service
  • Excellent organisation and time management skills
  • Ability to multi-task 
  • Ability to remain calm and poised under pressure
  • Flexibility/Planning

EXPERIENCE REQUIRED

  • Experience in delivering premium hospitality
  • Strong computer skills
  • Experience working to a shift pattern

SALARY

  • $25.30 per hour
  • Superannuation guarantee
  • Shift penalties applicable under HIGA 2010
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have in the hospitality & tourism industry?

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