Job Description

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Retail POS Software Help Desk

Advertiser: Tower SystemsMore jobs from this company

Job Information

Job Listing Date
25 May 2019
Melbourne, Eastern Suburbs
$40,000 - $44,999
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support

Aussie POS software company Tower Systems is looking for a mature person to join its small business POS software help desk.

We say mature because for this role we want to bring life experience, especially if that life experience is in retail and even more so if it is in small business retail.

Based in Hawthorn, this role will involve over the phone customer service supporting our POS software. It will involve training, support queries and other issues.  

Half the calls relate to business context more so that software tech knowledge. However, the two are needed, to work hand in hand.

We don't use support scripts. What this means is you have a conversation with a customer, develop an understanding of their needs and then offer assistance to address the need. You get to be yourself rather than being forced to read a script - parrot fashion.

We are looking for a candidate with good general hardware and software skills. We will train you in our software. 

A terrific phone manner is essential as is an ability to listen  and to work through narrowing down the cause of any issue described.

Good written and spoken English is also important.

Age is not a barrier. While our preference is for a mature age team member, we would consider anyone. The key is a desire to help small business retailers enjoy their use of our POS software and to create more successful businesses as a result.

Find out more about us at Research us before you apply. When you apply through seek your application goes straight to our CEO.

Direct candidates only. No agents. Permanent resident or Australian Citizen status is essential.

Note: the initial assessment of applications looks at the demonstrated understanding of our business as this reflects an attention to detail - as shown in your application.

Salary note: the Salary noted is plus superannuation. The salary will be reviewed within six months of commencement.

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