Job Description

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Senior Customer Service Officer

Advertiser: Heritage Bank3.1 out of 53.1 overall rating (53 employee reviews) More jobs from this company

Job Information

Job Listing Date
7 Jun 2019
Location
Bundaberg & Wide Bay Burnett
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Retail/Branch
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Senior Customer Service Officer

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  • $57,403 per annum + super + leave loading + potential for bonus
  • 2018 Bank of the Year for Customer Service
  • Temporary position (Fulltime for approx 12 months)

Working with Heritage Bank as a Senior Customer Service Officer, Bundaberg Branch will see you working on the front counter in our retail branch, where you will be responsible for ensuring our customers have access to the best possible financial outcomes Heritage can provide.


You will have referral targets, be responsible for the generation of product and service leads through customer needs conversation, whilst transacting on accounts with a commitment to uphold compliance related activities and complete specialist product training to provide personal lending advice.

Work hours are important to our customers and ‘Putting People First’ ,we like to be easy to do business with and our branch is open Monday to Friday. Your roster will be structured and provided in advance to cover the opening hours.

We will provide you with access to full training and development to ensure you are confident to achieve your goals with product information and branch operations. We offer competitive remuneration, employee rewards and recognition programs, and performance based incentive schemes.

Got what it takes?

  • You will have a positive attitude and enjoy working in front line customer service, providing a true customer experience
  • You enjoy the challenge of a retail environment, knowing each day that you've made a positive difference and impact to your customers
  • You enjoy a structured work environment, with policy and procedure guiding your daily tasks
  • Being busy across a number of tasks at any one time keeps you motivated.
  • You would like working as part of an award winning, innovative team
  • The opportunity to provide financial advice to customers providing them the guidance to secure financial goals is your future!
  • You have a genuine interest in supporting team members
  • You really believe in putting People First

If you would like to join the team at Heritage Bank, make an application by 6pm on 23 June 2019.

Working with Heritage Bank as a Senior Customer Service Officer, Bundaberg Branch will see you working on the front counter in our retail branch, where you will be responsible for ensuring our customers have access to the best possible financial outcomes Heritage can provide.


You will have referral targets, be responsible for the generation of product and service leads through customer needs conversation, whilst transacting on accounts with a commitment to uphold compliance related activities and complete specialist product training to provide personal lending advice.

Work hours are important to our customers and ‘Putting People First’ ,we like to be easy to do business with and our branch is open Monday to Friday. Your roster will be structured and provided in advance to cover the opening hours.

We will provide you with access to full training and development to ensure you are confident to achieve your goals with product information and branch operations. We offer competitive remuneration, employee rewards and recognition programs, and performance based incentive schemes.

Got what it takes?

  • You will have a positive attitude and enjoy working in front line customer service, providing a true customer experience
  • You enjoy the challenge of a retail environment, knowing each day that you've made a positive difference and impact to your customers
  • You enjoy a structured work environment, with policy and procedure guiding your daily tasks
  • Being busy across a number of tasks at any one time keeps you motivated.
  • You would like working as part of an award winning, innovative team
  • The opportunity to provide financial advice to customers providing them the guidance to secure financial goals is your future!
  • You have a genuine interest in supporting team members
  • You really believe in putting People First

If you would like to join the team at Heritage Bank, make an application by 6pm on 23 June 2019.

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