Job Description

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IT OFFICER / FIELD TECHNICIAN

Private Advertiser

Job Information

Job Listing Date
10 Jun 2019
Location
Perth, CBD, Inner & Western Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Networks & Systems Administration

Redimed is currently seeking a full-time IT Officer/Field Technician (level 1-2) to join our IT Team and hit the ground running! The ideal candidate must have exceptional communication and interpersonal skills, be able to work effectively within a team environment, possess lateral thinking and a positive attitude. Ideally, the successful applicant will possess a university degree, however this is not essential.

THE ROLE

Your role will include receiving, prioritising, documenting, and actively resolving end user support requests.

KEY RESPONSIBILITIES

  • Providing Level 1-2 technical support face to face, on the phone, and via email to all business units within the organisation.
  • Coherent communication with the staff/customer regarding the status of their issue.
  • Ability to identify problems in a timely manner, and where required escalate to the appropriate team.
  • Troubleshoot software, hardware and server issues in a Windows-based environment.
  • Perform user account administration, maintaining user access in the various Systems and Software.
  • Networking support and troubleshoot.
  • Travel may be required for remote sites.

THE POSITION REQUIRES A KNOWLEDGE OF:

  • Basic network fundamentals.
  • NBN and Ethernet based routers and network switching.
  • Wi-Fi Setup of Access Points in a corporate environment.
  • Setting up and maintaining multi-function Printers on a business network.
  • Antivirus, Malware, Firewall protection software.
  • Familiar with Microsoft Windows Server/SBS Server 2008/2011/2012 incl. Active Directory.
  • Windows OS setup, installation, configuration and troubleshooting.
  • Familiar with Microsoft Exchange server.
  • Microsoft Office Suites, Office 365 and cloud-based services.
  • Onsite backup and cloud backup services.
  • Experience with Apple Mac OSX.

If you believe this is the role for you, please send your resume together with a cover letter addressing your suitability for the position to hr@redimed.com.au.

 

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