IT OFFICER / FIELD TECHNICIANPrivate Advertiser
- Job Listing Date
- 10 Jun 2019
- Perth, CBD, Inner & Western Suburbs
- Work Type
- Full Time
- Information & Communication Technology, Networks & Systems Administration
Redimed is currently seeking a full-time IT Officer/Field Technician (level 1-2) to join our IT Team and hit the ground running! The ideal candidate must have exceptional communication and interpersonal skills, be able to work effectively within a team environment, possess lateral thinking and a positive attitude. Ideally, the successful applicant will possess a university degree, however this is not essential.
Your role will include receiving, prioritising, documenting, and actively resolving end user support requests.
- Providing Level 1-2 technical support face to face, on the phone, and via email to all business units within the organisation.
- Coherent communication with the staff/customer regarding the status of their issue.
- Ability to identify problems in a timely manner, and where required escalate to the appropriate team.
- Troubleshoot software, hardware and server issues in a Windows-based environment.
- Perform user account administration, maintaining user access in the various Systems and Software.
- Networking support and troubleshoot.
- Travel may be required for remote sites.
THE POSITION REQUIRES A KNOWLEDGE OF:
- Basic network fundamentals.
- NBN and Ethernet based routers and network switching.
- Wi-Fi Setup of Access Points in a corporate environment.
- Setting up and maintaining multi-function Printers on a business network.
- Antivirus, Malware, Firewall protection software.
- Familiar with Microsoft Windows Server/SBS Server 2008/2011/2012 incl. Active Directory.
- Windows OS setup, installation, configuration and troubleshooting.
- Familiar with Microsoft Exchange server.
- Microsoft Office Suites, Office 365 and cloud-based services.
- Onsite backup and cloud backup services.
- Experience with Apple Mac OSX.
If you believe this is the role for you, please send your resume together with a cover letter addressing your suitability for the position to email@example.com.