Job Description

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Member Communications & Services Officer

Advertiser: Council of Private Higher EducationMore jobs from this company

Job Information

Job Listing Date
11 Jun 2019
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Administration & Office Support, Administrative Assistants

Member Communications & Services Officer

Independent Higher Education Australia (IHEA)

IHEA is a national peak body representing independent Australian higher education providers (HEPs).  Based in Melbourne, with member institutions providing higher education services to domestic and international students across Australia, our diverse membership consists of independent universities, institutions and colleges with a range of discipline offerings including; business, law, agricultural science, theology, engineering, art and design, and photography education. 

All IHEA members are registered and accredited higher education providers by the national regulator, the Tertiary Education Quality Standards Agency (TEQSA).

The Position

This is a strategic and hands on role to develop and advance the services IHEA provides to members.  The Member Communication & Services officer will organise and manage social media communications, promote activities and key events and support the delivery of member services.  You will ensure that our members, independent providers and relevant stakeholders are kept informed of the latest news and developments in higher education.  You will create and implement communication strategies and social media content that further promotes IHEA’s objectives and visibility to decision makers, opinion leaders, members and the wider community.  You will also provide high-level administrative support for other member services.

As IHEA’s Member Communications & Services Officer you will be tasked with:

  • Developing, supporting and promoting IHEA’s goals, including message development, social media content and media liaison
  • Ensuring stakeholders are informed of current and emerging media issues and policy priorities
  • Preparing and distributing a regular member newsletter (EDM)
  • Drafting and disseminating statements and messages in traditional and digitial media
  • Managing the IHEA website and ensuring information is accurate and regularly updated
  • Developing promotional and campaign materials
  • Drafting messages and materials to assist the CEO’s promotion and advocacy activities
  • Ensuring digital marketing content aligns with IHEA’s ethos and policy positions
  • Assisting to develop and implement member engagement activities
  • Delivering high-quality customer service to members
  • Work with the CEO to develop member services
  • Liaise with partners, service providers, sponsors and affiliate members

What you’ll need to succeed

As the successful applicant, you will demonstrate:

  • Bachelor’s degree in communications, journalism, public relations or another relevant field.  A combination of progress toward degree qualification and / or relevant work experience in communications or membership services will also be considered
  • Experience working with traditional media and journalists (particularly print media) and digital communication and social media platforms
  • Advanced written and verbal communication skills including attention to detail and proofreading skills
  • Excellent critical thinking capacity and the ability to exercise judgement and solve problems quickly and effectively
  • Understanding of the general policy and political environment of Australia’s system of government, with education sector experience highly regarded
  • Demonstrated capacity to meet deadlines and manage competing priorities
  • Experience working in a small team and contributing to a team approach to problem solving
  • The ability to distil complex policy and legislative information into strategic advice for member organisations
  • Organisational skills to succeed in a small team operating in a demanding policy and representative environment

The position reports directly to the CEO and is located in Melbourne.  For more information or to request a copy of the position description please contact Scott Clayton at:

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