Job Description

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Customer Service Officer - South Yarra

Advertiser: National Hearing Care3.3 out of 53.3 overall rating (70 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Jun 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Retail & Consumer Products, Retail Assistants

Customer Service Officer - South Yarra

At National Hearing Care, we are expanding our network to people across the nation! As a result we are looking for a passionate Customer Service Officer (CSO) to join us at our South Yarra Clinic. 

We pride ourselves in delivering outstanding customer service, and have redefined the client experience, a level of care that also extends to our employees and the way we look after them.

If you like giving people more than they expect and love the job of customer service then we would like to hear from you!


Bring us your:

  • Exceptional organizational & time management skills
  • Warm, energetic and engaging manner
  • Demonstrated experience in meeting sales targets and KPIs in a fast paced environment
  • Intermediate computer skills (outlook, word,
    excel)

Key expectations from you as a CSO are:

  • Providing face-to-face and phone based services
  • Encompassing, confirming and scheduling client appointments
  • Performing hearing screening checks and hearing aid maintenance (training provided)
  • Contributing ideas around promoting our services within the local community
  • Working towards individual and clinic KPIs

We can offer you:

  • Comprehensive training
  • Full time hours 8.30am - 5.00pm Monday to Friday with 1 hour lunch break
  • Multiple rewards and recognition opportunities for exceptional service
  • Industry benchmarked salary and incentive programs

If this position sparks your interest, then what are you waiting for - apply straight away!

At National Hearing Care, we are expanding our network to people across the nation! As a result we are looking for a passionate Customer Service Officer (CSO) to join us at our South Yarra Clinic. 

We pride ourselves in delivering outstanding customer service, and have redefined the client experience, a level of care that also extends to our employees and the way we look after them.

If you like giving people more than they expect and love the job of customer service then we would like to hear from you!


Bring us your:

  • Exceptional organizational & time management skills
  • Warm, energetic and engaging manner
  • Demonstrated experience in meeting sales targets and KPIs in a fast paced environment
  • Intermediate computer skills (outlook, word,
    excel)

Key expectations from you as a CSO are:

  • Providing face-to-face and phone based services
  • Encompassing, confirming and scheduling client appointments
  • Performing hearing screening checks and hearing aid maintenance (training provided)
  • Contributing ideas around promoting our services within the local community
  • Working towards individual and clinic KPIs

We can offer you:

  • Comprehensive training
  • Full time hours 8.30am - 5.00pm Monday to Friday with 1 hour lunch break
  • Multiple rewards and recognition opportunities for exceptional service
  • Industry benchmarked salary and incentive programs

If this position sparks your interest, then what are you waiting for - apply straight away!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience working towards targets and KPIs?
  • What's your expected annual base salary?
  • Do you have a current Australian driver's licence?

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