Job Description

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Customer Compliance Officer - Adelaide

Advertiser: AdeccoMore jobs from this company

Job Information

Job Listing Date
12 Jun 2019
Location
Adelaide
Salary
$30 p.h. + 9.5% Super, Ongoing Training & Support
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Compliance Officer - Adelaide

  • Customer Service Focus - Call Centre Based
  • Federal Government Department
  • Long term assignment - 12mth+ potential

Use your advanced Customer Service skills in a call centre environment. Assist and support customers to resolve a range of complex but routine financial, service based and regulatory compliance based queries. This role requires strong consultative problem solving skills, great communication skills and an ability to support a diverse client base.

Customer Service skills mandatory. Call Centre experience preferred. Working withing a process/regulatory/compliance based environment is an advantage.

Expected start date - 29 July 2019. Leave restrictions apply for the first 6mths of the assignment.

All applicants must be Australian Citizens. Permanent Residents and non-citizens are not eligible to apply.

Client Details

Adecco is excited to be working with a major Federal Government Department to help deliver this project, assisting Australians to get access to the solutions they need, when they need them.

Description

Customer Compliance Officers receive calls from, and work collaboratively with, customers across a range of complex and routine queries. They provide information and solutions to ensure Federal policies, procedures, legislation and guidelines are adhered to. Day-to-day duties may include (but will not be limited to):

  • Assisting Customers to engage, access and navigate Compliance services
  • Using analytical and maths skills to review and interpret financial data
  • Working across multiple systems to research, identify and record relevant information ensuring a high level of accuracy
  • Applying quality customer service principles to achieve a first point resolution to enquiries
  • Using multi-channel communications to effectively liaise with internal and external stakeholders
  • Accurately collecting information and maintaining electronic databases and records management systems
  • Undertaking general administrative duties

COMMENCEMENT & TRAINING PERIOD

You will be provided with in-depth training at the beginning of your assignment, and ongoing development and support as you progress in your role. The initial training period is expected to commence 29 July 2019. Due to the complexity of the training and development requirements, planned leave/absences are NOT allowed during the first three months, with no extended (3 days or more) leave permitted during the following three months.

All applicants must be Australian Citizens. Permanent Residents and non-citizens are not eligible to apply.

Profile

You’re an experienced customer service or call centre professional, looking for your next challenge. You enjoy solving problems and working with customers to navigate complex situations and deliver high quality outcomes.

Your advanced communication skills allow you to effectively communicate complex information and quickly build rapport with a wide range of customers from diverse backgrounds.

You’re curious, focused, keen to develop new skills and interested in providing the best solutions possible for our client and their customers. Your strong computer literacy means you’re comfortable learning new systems and navigating across these in your day to day role.

You bring a positive attitude to your workplace, contribute towards a respectful and engaging team-focused culture and thrive in a supportive learning environment where no two days are the same.

Adecco and our Client are committed to a diverse workforce and strongly encourage applications from Indigenous Australians and people with disabilities.

Job Offer

We offer above Award rates and the potential to progress within the Department, subject to attributes and merit. Any offer of employment will be subject to a series of background and police checks specific to this role, prior to commencement. You must be available to attend mandatory Assessment Centres during work hours.

All applicants must be Australian Citizens. Permanent Residents and non-citizens are not eligible to apply.

Leave restrictions apply for the first six months of the contract.

AN.01

Contact our Centralise Sourcing Team on 07 3000 1575 for all enquiries.

Use your advanced Customer Service skills in a call centre environment. Assist and support customers to resolve a range of complex but routine financial, service based and regulatory compliance based queries. This role requires strong consultative problem solving skills, great communication skills and an ability to support a diverse client base.

Customer Service skills mandatory. Call Centre experience preferred. Working withing a process/regulatory/compliance based environment is an advantage.

Expected start date - 29 July 2019. Leave restrictions apply for the first 6mths of the assignment.

All applicants must be Australian Citizens. Permanent Residents and non-citizens are not eligible to apply.

Client Details

Adecco is excited to be working with a major Federal Government Department to help deliver this project, assisting Australians to get access to the solutions they need, when they need them.

Description

Customer Compliance Officers receive calls from, and work collaboratively with, customers across a range of complex and routine queries. They provide information and solutions to ensure Federal policies, procedures, legislation and guidelines are adhered to. Day-to-day duties may include (but will not be limited to):

  • Assisting Customers to engage, access and navigate Compliance services
  • Using analytical and maths skills to review and interpret financial data
  • Working across multiple systems to research, identify and record relevant information ensuring a high level of accuracy
  • Applying quality customer service principles to achieve a first point resolution to enquiries
  • Using multi-channel communications to effectively liaise with internal and external stakeholders
  • Accurately collecting information and maintaining electronic databases and records management systems
  • Undertaking general administrative duties

COMMENCEMENT & TRAINING PERIOD

You will be provided with in-depth training at the beginning of your assignment, and ongoing development and support as you progress in your role. The initial training period is expected to commence 29 July 2019. Due to the complexity of the training and development requirements, planned leave/absences are NOT allowed during the first three months, with no extended (3 days or more) leave permitted during the following three months.

All applicants must be Australian Citizens. Permanent Residents and non-citizens are not eligible to apply.

Profile

You’re an experienced customer service or call centre professional, looking for your next challenge. You enjoy solving problems and working with customers to navigate complex situations and deliver high quality outcomes.

Your advanced communication skills allow you to effectively communicate complex information and quickly build rapport with a wide range of customers from diverse backgrounds.

You’re curious, focused, keen to develop new skills and interested in providing the best solutions possible for our client and their customers. Your strong computer literacy means you’re comfortable learning new systems and navigating across these in your day to day role.

You bring a positive attitude to your workplace, contribute towards a respectful and engaging team-focused culture and thrive in a supportive learning environment where no two days are the same.

Adecco and our Client are committed to a diverse workforce and strongly encourage applications from Indigenous Australians and people with disabilities.

Job Offer

We offer above Award rates and the potential to progress within the Department, subject to attributes and merit. Any offer of employment will be subject to a series of background and police checks specific to this role, prior to commencement. You must be available to attend mandatory Assessment Centres during work hours.

All applicants must be Australian Citizens. Permanent Residents and non-citizens are not eligible to apply.

Leave restrictions apply for the first six months of the contract.

AN.01

Contact our Centralise Sourcing Team on 07 3000 1575 for all enquiries.

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You must have the right to live and work in this location to apply for this job.

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