Job Description

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Officer - Operations- Sydney

Advertiser: VFS Services Australia Pty LtdMore jobs from this company

Job Information

Job Listing Date
12 Jun 2019
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Administration & Office Support, Administrative Assistants

VFS Global is a global outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa issuance-related administrative and non-judgemental tasks for its client governments. With 3070 application centres and operations in 147 countries across 5 continents, VFS Global serves the interests of 63 client governments. The company has successfully processed over 199 million applications since its inception in 2001, and over 82 million biometric enrolments since 2007.

Main functions of this role will be:-

Document scrutiny  and collection  of applications for visa processing

Handle customer/applicant queries personally or via email, telephone.

Handle cash and bank related transactions if assigned and ensure 100% accuracy

Record & maintain all application data. Ensure accurate & timely data entry into the system.

Ensure all administration and logistics of passport deliveries.

Maintain compliance to the standard operating procedures, manuals etc. without deviation in process

Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.

Encourage applicants to provide feedback on services provided and their overall experience at the application centre.

Ensure that the entire process is completed within the mandated Turn Around Time

Any other tasks that may be assigned from time to time.

Knowledge & Key Skills:

  • Email and basic excel skills
  • Proficiency in typing
  • Eye for detail
  • Adaptability and presence of mind to handle customer queries and complaints
  • Excellent Communication Skills


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • Do you have a current Police Check (National Police Certificate) for employment?

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