Job Description

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Customer Support Officer | Brisbane, CBD

Advertiser: Sarina Russo GroupMore jobs from this company

Job Information

Job Listing Date
12 Jun 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Support Officer | Brisbane, CBD

Sarina Russo Job Access empowers people to reach their full potential to 'get that job' 'keep that job' and 'grow in that job'.  Partnering with employers and community groups, we find sustainable employment opportunities for our jobseekers.
 
We currently have a casual role for an experienced Customer Support Officers to join our team in the city. 

The Job

  • Deliver high quality, timely and professional customer service to our job seekers and employers.
  • Managing inbound call volumes of a minimum of 100 calls a day
  • Outbound lead generation of vacancies with employers
  • Working with Jobseekers , employers and internal stakeholders to ensure a one call resolution service.
  • Achieve performance targets and business goals
  • Adhere to compliance processes and procedures

The Right Person 

  • Proven and extensive phone-based customer service experience
  • Results-oriented approach with the experience and drive to meet and exceed KPIs and targets
  • Adaptable to new situations and focuses with a customer service and relationship building skills
  • Self-motivated and able to work effectively as part of a team, operating both locally or virtually
  • A solutions based approach to respond to the needs of employers and jobseekers.
  • Communication skills of a high order with the capacity to work effectively across various industries
  • Experience within the employment services industry (viewed favourably)

 
​We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve. 

Want to know more about us or submit an expression of interest to work at Sarina Russo? Visit www.sarinarusso.com.au

Successful applicants will be required to complete a police check. 

To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.

Only shortlisted applicants will be contacted.

Previous applicants need not apply.

www.sarinarusso.com

Sarina Russo Job Access empowers people to reach their full potential to 'get that job' 'keep that job' and 'grow in that job'.  Partnering with employers and community groups, we find sustainable employment opportunities for our jobseekers.
 
We currently have a casual role for an experienced Customer Support Officers to join our team in the city. 

The Job

  • Deliver high quality, timely and professional customer service to our job seekers and employers.
  • Managing inbound call volumes of a minimum of 100 calls a day
  • Outbound lead generation of vacancies with employers
  • Working with Jobseekers , employers and internal stakeholders to ensure a one call resolution service.
  • Achieve performance targets and business goals
  • Adhere to compliance processes and procedures

The Right Person 

  • Proven and extensive phone-based customer service experience
  • Results-oriented approach with the experience and drive to meet and exceed KPIs and targets
  • Adaptable to new situations and focuses with a customer service and relationship building skills
  • Self-motivated and able to work effectively as part of a team, operating both locally or virtually
  • A solutions based approach to respond to the needs of employers and jobseekers.
  • Communication skills of a high order with the capacity to work effectively across various industries
  • Experience within the employment services industry (viewed favourably)

 
​We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve. 

Want to know more about us or submit an expression of interest to work at Sarina Russo? Visit www.sarinarusso.com.au

Successful applicants will be required to complete a police check. 

To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.

Only shortlisted applicants will be contacted.

Previous applicants need not apply.

www.sarinarusso.com

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