Job Description

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Education Counsellor (Hindi Speaking)

Advertiser: IDP Education3.6 out of 53.6 overall rating (17 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Jun 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Education & Training, Student Services

Education Counsellor (Hindi Speaking)

DP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.  IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. 

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.  For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe. 

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.

POSITION PURPOSE

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in Australian education institutions specifically but not limited to the Subcontinent region. The Education Counsellor is also responsible for directly promoting IDP products and services to students. The counsellor will also provide support and referral for students with issues other than placement.

RESPONSIBILITIES 

Sales Achievement

  • Provide information and advice to international students and their families regarding study opportunities in Australia, in English and other languages as applicable.
  • Submit applications to institutions, obtain offers and facilitate enrolments.
  • Follow up leads and enquiries and maximise the number of applications submitted and finalised with IDP.

Technical and Professional Competence

  • Possess high level of product knowledge and competency in using C4C for managing student cases and running performance reports. Ensure accuracy in data entry and management.
  • Maintain excellent knowledge of student visa conditions and client programs and processes. 

Customer Service Orientation 

  • Attend to student face-to-face, phone and email enquiries in a timely and professional manner.
  • Follow through on student enquiries, requests or complaints and provide information and assistance as required.
  • Organise student excursions and cultural events
  • Manage in-house interview sessions where students can meet institutions representatives to submit applications on the spot

Interactions and Teamwork 

  • Support event managers in the organisation of major promotional events such as Interview Sessions (included above) and twice-a-year exhibitions
  • Assist the promotion and student bookings of excursions and cultural events

 Building Collaborative Relationships

  • Work with Marketing Manager & Team Leaders to develop relationships and projects with Institution representatives
  • Build good working relationships with IDP network counsellors and marketing and admissions staff from institutions.
  • Proactively seek partnership opportunities with industry stakeholders such as student associations, migration agents, referral partners 

Communication

  • Listens and clearly presents information to students, colleagues and other staff
  • Shares market information or knowledge with others
  • Provides regular and insightful updates on issues and market trends to peers
  • Keeps Manager informed of progress and problems

WHAT WE'RE LOOKING FOR

  • Completed Bachelor Degree
  • Working experience in Australia
  • Achievement orientated
  • Demonstrated customer service orientation
  • Demonstrated ability to communicate effectively
  • Demonstrated ability to work in a team
  • High level of problem solving and negotiation skills
  • Understand needs and issues of on-shore international students
www.idp.com
www.ieltsessentials.com

DP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.  IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. 

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.  For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe. 

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.

POSITION PURPOSE

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in Australian education institutions specifically but not limited to the Subcontinent region. The Education Counsellor is also responsible for directly promoting IDP products and services to students. The counsellor will also provide support and referral for students with issues other than placement.

RESPONSIBILITIES 

Sales Achievement

  • Provide information and advice to international students and their families regarding study opportunities in Australia, in English and other languages as applicable.
  • Submit applications to institutions, obtain offers and facilitate enrolments.
  • Follow up leads and enquiries and maximise the number of applications submitted and finalised with IDP.

Technical and Professional Competence

  • Possess high level of product knowledge and competency in using C4C for managing student cases and running performance reports. Ensure accuracy in data entry and management.
  • Maintain excellent knowledge of student visa conditions and client programs and processes. 

Customer Service Orientation 

  • Attend to student face-to-face, phone and email enquiries in a timely and professional manner.
  • Follow through on student enquiries, requests or complaints and provide information and assistance as required.
  • Organise student excursions and cultural events
  • Manage in-house interview sessions where students can meet institutions representatives to submit applications on the spot

Interactions and Teamwork 

  • Support event managers in the organisation of major promotional events such as Interview Sessions (included above) and twice-a-year exhibitions
  • Assist the promotion and student bookings of excursions and cultural events

 Building Collaborative Relationships

  • Work with Marketing Manager & Team Leaders to develop relationships and projects with Institution representatives
  • Build good working relationships with IDP network counsellors and marketing and admissions staff from institutions.
  • Proactively seek partnership opportunities with industry stakeholders such as student associations, migration agents, referral partners 

Communication

  • Listens and clearly presents information to students, colleagues and other staff
  • Shares market information or knowledge with others
  • Provides regular and insightful updates on issues and market trends to peers
  • Keeps Manager informed of progress and problems

WHAT WE'RE LOOKING FOR

  • Completed Bachelor Degree
  • Working experience in Australia
  • Achievement orientated
  • Demonstrated customer service orientation
  • Demonstrated ability to communicate effectively
  • Demonstrated ability to work in a team
  • High level of problem solving and negotiation skills
  • Understand needs and issues of on-shore international students

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