Job Description

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Coles Customer Service Agent

Advertiser: Probe Group2.5 out of 52.5 overall rating (23 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Jun 2019
Location
Melbourne
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Coles Customer Service Agent

About Our Company

At Probe you will have the opportunity to really make a difference. Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth


About the Role

A great opportunity to work on behalf of Coles Customer Care. The Customer Service Agent will be responsible for providing timely and accurate levels of customer service, in a courteous and efficient manner to all customer queries via Coles’ Telephony, Email and Social Media channels.


Key Details

  • Multiple Part Time (25-30 hours per week) and Full Time Positions Available
  • Start Date: Monday 1st of July
  • Must be available for 5 business days of trainin
  • Rotating roster Monday to Friday 8am - 11pm, Saturday & Sunday 9am - 9pm

Key Responsibilities:

  • Monitor all social media channels (e.g. Facebook, Twitter, YouTube and Blogs) and provide customer service daily
  • Escalate all customer contacts as required
  • Follow the Sundown Promise for Priority contacts
  • Ensure incident lists and task manager are used effectively


Skills & Experience:

  • Experience working in a high volume, high pressure customer contact centre environment and/or retail/store environment
  • Past experience in digital marketing (desirable)
  • Problem solving and conflict resolution skills
  • Proficient written and oral communication skills
  • Ability to analyse data
  • Sound business acumen
  • Ability to build relationships & work collaboratively with clients and organisational peers
  • Efficient and accurate typing ability

Culture & Benefits

  • Ongoing coaching and support
  • Multiple career progression opportunities
  • Fun and interactive workplace culture
  • Incentives / reward and recognition programs

How to Apply

Probe is an equal opportunity employer committed to creating and maintaining a diverse and inclusive workforce that reflects the communities in which we live and conduct business.


If you are interested in working for a fast paced, innovative & rewarding environment then click apply now!

About Our Company

At Probe you will have the opportunity to really make a difference. Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth


About the Role

A great opportunity to work on behalf of Coles Customer Care. The Customer Service Agent will be responsible for providing timely and accurate levels of customer service, in a courteous and efficient manner to all customer queries via Coles’ Telephony, Email and Social Media channels.


Key Details

  • Multiple Part Time (25-30 hours per week) and Full Time Positions Available
  • Start Date: Monday 1st of July
  • Must be available for 5 business days of trainin
  • Rotating roster Monday to Friday 8am - 11pm, Saturday & Sunday 9am - 9pm

Key Responsibilities:

  • Monitor all social media channels (e.g. Facebook, Twitter, YouTube and Blogs) and provide customer service daily
  • Escalate all customer contacts as required
  • Follow the Sundown Promise for Priority contacts
  • Ensure incident lists and task manager are used effectively


Skills & Experience:

  • Experience working in a high volume, high pressure customer contact centre environment and/or retail/store environment
  • Past experience in digital marketing (desirable)
  • Problem solving and conflict resolution skills
  • Proficient written and oral communication skills
  • Ability to analyse data
  • Sound business acumen
  • Ability to build relationships & work collaboratively with clients and organisational peers
  • Efficient and accurate typing ability

Culture & Benefits

  • Ongoing coaching and support
  • Multiple career progression opportunities
  • Fun and interactive workplace culture
  • Incentives / reward and recognition programs

How to Apply

Probe is an equal opportunity employer committed to creating and maintaining a diverse and inclusive workforce that reflects the communities in which we live and conduct business.


If you are interested in working for a fast paced, innovative & rewarding environment then click apply now!

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