Job Description

Job Header

Feedback Officer

Advertiser: Queensland Rail3.7 out of 53.7 overall rating (149 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Jun 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Feedback Officer

Key responsibilities include:

  • Participate as a member of the Customer Feedback Team, providing an interface for customer feedback, actively resolving customer complaints and maintaining customer feedback information.
  • Provide a high-quality customer service feedback interface for Queensland Rail customers.
  • Assist with efficient and effective customer complaints resolution in order to maximise customer satisfaction.
  • Maintain records in the Queensland Rail customer service database to ensure a timely and effective method in accessing customer service records.
  • Active involvement in new customer experience improvement initiatives.

We are seeking applications from motivated individuals who can demonstrate a passion for customer service coupled with resilience and reliability. 

  • Hours of work are predominately Monday to Friday, 8:00am to 4:00pm however we are seeking candidates with the flexibility to work outside of these hours. i.e. (7:30am-3:30pm or 8:30am-4:30pm and very occasional overtime a couple of times a year)
  • High level of customer service skills which are delivered in a professional and timely manner.
  • High level of written and oral communication skills including the preparation, documentation and monitoring of correspondence.
  • High level of interpersonal and complaint management skills including establishing and maintaining productive working relationships and liaise and consult with a range of internal and external customers.
  • High level of organizational and problem-solving skills.
  • Substantial keyboard, computer and administration skills including the application of Microsoft Word and Excel.

The starting salary range on offer for this role is $78,068 + super

In addition to a generous superannuation scheme, Queensland Rail also offers free train travel to and from work on duty days and a healthy work/ life balance.

Apply to position number 63315 by clicking onto the "Apply" button.  Please submit a resume and covering letter outlining relevant experience by 5pm, Wednesday 19th June 2019.

Please address your cover letter to Colette Brock, Senior Recruitment Adviser.  To learn more about this Queensland Rail career opportunity phone 07 3072 2568.  Please do not email your application; we can only accept applications received via our website.

Shortlisted candidates will be required to participate in a video screen for this position. 

Queensland Rail is an equal opportunity employer and encourages women, Aboriginal and Torres Strait Islander people, people with disabilities and people from non-English speaking backgrounds to apply for this position.

The recruitment and selection process for this position will require the successful candidate to satisfactorily undertake a medical assessment and an alcohol and other drug screen.

 

 

Key responsibilities include:

  • Participate as a member of the Customer Feedback Team, providing an interface for customer feedback, actively resolving customer complaints and maintaining customer feedback information.
  • Provide a high-quality customer service feedback interface for Queensland Rail customers.
  • Assist with efficient and effective customer complaints resolution in order to maximise customer satisfaction.
  • Maintain records in the Queensland Rail customer service database to ensure a timely and effective method in accessing customer service records.
  • Active involvement in new customer experience improvement initiatives.

We are seeking applications from motivated individuals who can demonstrate a passion for customer service coupled with resilience and reliability. 

  • Hours of work are predominately Monday to Friday, 8:00am to 4:00pm however we are seeking candidates with the flexibility to work outside of these hours. i.e. (7:30am-3:30pm or 8:30am-4:30pm and very occasional overtime a couple of times a year)
  • High level of customer service skills which are delivered in a professional and timely manner.
  • High level of written and oral communication skills including the preparation, documentation and monitoring of correspondence.
  • High level of interpersonal and complaint management skills including establishing and maintaining productive working relationships and liaise and consult with a range of internal and external customers.
  • High level of organizational and problem-solving skills.
  • Substantial keyboard, computer and administration skills including the application of Microsoft Word and Excel.

The starting salary range on offer for this role is $78,068 + super

In addition to a generous superannuation scheme, Queensland Rail also offers free train travel to and from work on duty days and a healthy work/ life balance.

Apply to position number 63315 by clicking onto the "Apply" button.  Please submit a resume and covering letter outlining relevant experience by 5pm, Wednesday 19th June 2019.

Please address your cover letter to Colette Brock, Senior Recruitment Adviser.  To learn more about this Queensland Rail career opportunity phone 07 3072 2568.  Please do not email your application; we can only accept applications received via our website.

Shortlisted candidates will be required to participate in a video screen for this position. 

Queensland Rail is an equal opportunity employer and encourages women, Aboriginal and Torres Strait Islander people, people with disabilities and people from non-English speaking backgrounds to apply for this position.

The recruitment and selection process for this position will require the successful candidate to satisfactorily undertake a medical assessment and an alcohol and other drug screen.

 

 

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.