Job Description

Job Header

Customer Relations Officer

Advertiser: Cessnock City CouncilMore jobs from this company

Job Information

Job Listing Date
13 Jun 2019
Location
Newcastle, Maitland & Hunter
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Customer Relations Officer

Cessnock City Council provides a diverse range of services and facilities for the residents within the local government area, as well as visitors to the area. We employ approximately 380 employees and are situated within the Hunter Valley of New South Wales, approximately 120 kilometres north of Sydney and 40 kilometres west of Newcastle.

Our experienced and dynamic Customer Relations team is currently seeking an efficient, reliable, hardworking and self-motivated Customer Relations Officer to ensure the delivery of high quality customer service to the community and customers of Council and to promote a positive customer service oriented image for Cessnock City Council.

This role will also be required to:

  • Provide high quality front-line customer service (front counter and some call-centre service coverage) in a positive and professional manner;
  • Receive and process monies payable in relation to Council services in accordance with relevant accounting standards and Council’s cash handling policies and procedures;
  • Provide relevant information and assistance regarding Council’s policies, procedures, activities and services to all customers of Council in a professional, concise and helpful manner; and
  • Ensure that all customer requests and/or complaints which are received regarding Council service(s) are processed and managed in accordance with Council’s policies and procedures.

To succeed in this role, you will have:

  • Certificate III in Customer Service, Office Administration, or other related discipline and a minimum of 4 years’ experience within a front-line high volume customer service environment;
  • Outstanding customer service, communication skills, interpersonal skills and telephone etiquette including the ability to effectively communicate with a wide range of stakeholders, both internal and external;
  • Demonstrated effective time management skills, with the proven ability to handle multiple activities, prioritize workloads and meet deadlines; and
  • Demonstrated sound problem solving, negotiation and conflict resolution skills.
Remuneration and Benefits:
  • $54,627 - $63,253 per annum plus 10.5% superannuation
  • 35 hours per week
  • 19 day month and RDO scheme
  • Generous corporate fitness program
  • Picturesque Hunter Valley location!
Close Date: Thursday 27 June 2019 at 11.30pm

How to Apply: Click "Apply for this Job"

Before applying, please read the position description below.

Position Description

Contact: Jodi Forbes, Acting Customer Engagement Team Leader on 4993 4100


Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.

For more information, including how to apply, please visit
www.cessnock.nsw.gov.au/jobs

Cessnock City Council provides a diverse range of services and facilities for the residents within the local government area, as well as visitors to the area. We employ approximately 380 employees and are situated within the Hunter Valley of New South Wales, approximately 120 kilometres north of Sydney and 40 kilometres west of Newcastle.

Our experienced and dynamic Customer Relations team is currently seeking an efficient, reliable, hardworking and self-motivated Customer Relations Officer to ensure the delivery of high quality customer service to the community and customers of Council and to promote a positive customer service oriented image for Cessnock City Council.

This role will also be required to:

  • Provide high quality front-line customer service (front counter and some call-centre service coverage) in a positive and professional manner;
  • Receive and process monies payable in relation to Council services in accordance with relevant accounting standards and Council’s cash handling policies and procedures;
  • Provide relevant information and assistance regarding Council’s policies, procedures, activities and services to all customers of Council in a professional, concise and helpful manner; and
  • Ensure that all customer requests and/or complaints which are received regarding Council service(s) are processed and managed in accordance with Council’s policies and procedures.

To succeed in this role, you will have:

  • Certificate III in Customer Service, Office Administration, or other related discipline and a minimum of 4 years’ experience within a front-line high volume customer service environment;
  • Outstanding customer service, communication skills, interpersonal skills and telephone etiquette including the ability to effectively communicate with a wide range of stakeholders, both internal and external;
  • Demonstrated effective time management skills, with the proven ability to handle multiple activities, prioritize workloads and meet deadlines; and
  • Demonstrated sound problem solving, negotiation and conflict resolution skills.
Remuneration and Benefits:
  • $54,627 - $63,253 per annum plus 10.5% superannuation
  • 35 hours per week
  • 19 day month and RDO scheme
  • Generous corporate fitness program
  • Picturesque Hunter Valley location!
Close Date: Thursday 27 June 2019 at 11.30pm

How to Apply: Click "Apply for this Job"

Before applying, please read the position description below.

Position Description

Contact: Jodi Forbes, Acting Customer Engagement Team Leader on 4993 4100


Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.