Job Description

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Customer Contact Officer

Advertiser: Serco Asia Pacific3 out of 53.0 overall rating (449 employee reviews) More jobs from this company

Job Information

Job Listing Date
22 Jul 2019
Location
Melbourne, Northern Suburbs
Work Type
Casual/Vacation
Classification
Administration & Office Support, Administrative Assistants

Customer Contact Officer

About You

You are an excellent Customer Service Representative who is passionate about helping people and demonstrates exceptional moral values in everything you do. You enjoy speaking on the phone, problem solving and achieving goals.  You will work in a highly structured environment, working across multiple programs and screens on a computer. You value being part of a dynamic work environment.

Your previous customer service and call centre experience will be welcomed.

About the Role                

As a Customer Service professional with Serco, you will be servicing complex customer inbound calls on behalf of an Australian Government department via our Mill Park contact centre.

The role is focused on managing complex enquiries and measured against consistent KPIs including and not limited to: strong attention to detail and good time management in resolving customer enquiries in a timely manner.

To be successful in this role, you will have

  • Full availability to work up to 25 hours a week, 5 hours per shift (5 weekdays).
  • Hours of operation Monday to Friday, 8:00am to 1:00pm and 2:00pm-7:00pm on a rotating roster.
  • An ability to commit to working a rotating roster, which we aim to release four weeks in advance
  • FULL Australian Citizenship and provide suitable documentation for a thorough Security and Citizenship Check
  • An ability to follow processes and solve problems, be motivated to provide great customer service to the public

What you will receive:

  • Fully Paid classroom and computer based training at our new contact centre
  • Excellent Career development opportunities
  • Better Work-life balance! Work between Monday-Friday only!

 Please note you will need to be an Australian Citizen and be prepared to provide suitable documentation for a thorough Security and Citizenship Check

About Us

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the 'Apply Now' button.

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply

Serco

About You

You are an excellent Customer Service Representative who is passionate about helping people and demonstrates exceptional moral values in everything you do. You enjoy speaking on the phone, problem solving and achieving goals.  You will work in a highly structured environment, working across multiple programs and screens on a computer. You value being part of a dynamic work environment.

Your previous customer service and call centre experience will be welcomed.

About the Role                

As a Customer Service professional with Serco, you will be servicing complex customer inbound calls on behalf of an Australian Government department via our Mill Park contact centre.

The role is focused on managing complex enquiries and measured against consistent KPIs including and not limited to: strong attention to detail and good time management in resolving customer enquiries in a timely manner.

To be successful in this role, you will have

  • Full availability to work up to 25 hours a week, 5 hours per shift (5 weekdays).
  • Hours of operation Monday to Friday, 8:00am to 1:00pm and 2:00pm-7:00pm on a rotating roster.
  • An ability to commit to working a rotating roster, which we aim to release four weeks in advance
  • FULL Australian Citizenship and provide suitable documentation for a thorough Security and Citizenship Check
  • An ability to follow processes and solve problems, be motivated to provide great customer service to the public

What you will receive:

  • Fully Paid classroom and computer based training at our new contact centre
  • Excellent Career development opportunities
  • Better Work-life balance! Work between Monday-Friday only!

 Please note you will need to be an Australian Citizen and be prepared to provide suitable documentation for a thorough Security and Citizenship Check

About Us

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the 'Apply Now' button.

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply

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