Job Description

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Customer Engagement Consultant

Advertiser: Porterallen SydneyMore jobs from this company

Job Information

Job Listing Date
23 Jul 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Engagement Consultant

  • Leading financial services institution, CBD offices
  • Part time, flexible work hour with an afternoon finish
  • Ongoing training, continued development and career progression

The Opportunity:

This Financial institution carries a highly reputable and well-known name throughout the Asia Pacific market. They are known for their diversity, work/life balance and a team culture which is highly engaged and passionate about personal and professional development. They are looking for an ambitious individual who is eager to progress their career for the long term and who can help guide the team to continue to achieve their goals.

This vacancy is a part time opportunity for 20 hours a week - ideally 3 days per week, with an afternoon finish. There is flexibility around the days and hours worked however afternoon available is required, hours are from 2pm - 8pm or 3pm- 8pm.

The Role:

  • Specialist retentions for existing customer within a phone-based environment;
  • Increase and retain customer loyalty by identifying and addressing customer concerns with general advice (RG146 qualifications are provided as part of the onboarding process);
  • Review and restructure cover if appropriate whilst acting in the best interest of the customer;
  • Handling objections, providing solutions, and a focus on first call resolutions.

About You:

  • At least 12 months experience within phone-based customer services/ sales role is essential- financial services preferred;
  • Excellent communication, an ability to build rapport and demonstrate compassion, problem solving skills
  • Confident computer skills and attention to detail, working to compliance and quality standards
  • Collaborative and team focused - must be a team player!

For more information, please call Nandani at (02) 8247 5711 quoting reference #196722 or apply via the link below



Porterallen is an equal opportunity employer, actively working with our clients in achieving their diversity targets. We encourage all experienced applicants to apply for this role.
Poterallen

The Opportunity:

This Financial institution carries a highly reputable and well-known name throughout the Asia Pacific market. They are known for their diversity, work/life balance and a team culture which is highly engaged and passionate about personal and professional development. They are looking for an ambitious individual who is eager to progress their career for the long term and who can help guide the team to continue to achieve their goals.

This vacancy is a part time opportunity for 20 hours a week - ideally 3 days per week, with an afternoon finish. There is flexibility around the days and hours worked however afternoon available is required, hours are from 2pm - 8pm or 3pm- 8pm.

The Role:

  • Specialist retentions for existing customer within a phone-based environment;
  • Increase and retain customer loyalty by identifying and addressing customer concerns with general advice (RG146 qualifications are provided as part of the onboarding process);
  • Review and restructure cover if appropriate whilst acting in the best interest of the customer;
  • Handling objections, providing solutions, and a focus on first call resolutions.

About You:

  • At least 12 months experience within phone-based customer services/ sales role is essential- financial services preferred;
  • Excellent communication, an ability to build rapport and demonstrate compassion, problem solving skills
  • Confident computer skills and attention to detail, working to compliance and quality standards
  • Collaborative and team focused - must be a team player!

For more information, please call Nandani at (02) 8247 5711 quoting reference #196722 or apply via the link below

The application form will include these questions:
  • I understand and agree that I may be contacted about this role or other roles via email or SMS.
  • Mobile Phone
  • Residency
  • State I reside in

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