Job Description

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Primary Care Navigator

Advertiser: WA Primary Health AllianceMore jobs from this company

Job Information

Job Listing Date
29 Jul 2019
Location
Perth, Eastern Suburbs
Work Type
Full Time
Classification
Healthcare & Medical, Other

Primary Care Navigator

WA Primary Health Alliance (WAPHA) is the peak planning and commissioning body for primary health care services in Western Australia (WA).

We oversee the strategic commissioning functions WA's three Primary Health Networks: Perth North, Perth South and Country WA.

Practice Assist is a joint venture of the WA Primary Health Alliance (representing the three Primary Health Networks of Western Australia) and Rural Health West, the rural workforce agency of Western Australia.

Practice Assist provides high quality, customer focused support to general practices across Western Australia, primarily through a helpdesk and website. Practice Assist is an integral part of the Practice Support function to identify opportunities to proactively refer practices for more in-depth support or training.

The role

The Primary Care Navigator (PCN) is the gateway to practice support for both WAPHA and RHW. The PCN will be responsible for responding to queries from general practices and practice support staff across Western Australia thus providing a high-quality service which navigates the practice to a solution. This could include arranging a practice visit with a practice support team member, referring the query internally or to Rural Health West, or identifying the correct external agency. This position is key to embedding Practice Assist as the primary point for practices to access practice support.

The PCN will primarily be responsible for, among other duties:

  • Effectively managing the day to day operation of the Practice Assist Help Desk. This includes troubleshooting and responding accordingly, in a prompt and professional manner, using developed systems and resources.
  • Triaging and escalating requests for support to other members of the Practice Support team, referring requests for in-practice support to the relevant person or other key stakeholders including extended WAPHA and Rural Health West program staff.
  • Acting as the first step for practices to contact their assigned Practice Support staff, in metropolitan and country, who may be out of the office, on the road and unable to take calls, or unknown to newly established practices.
  • Facilitating a seamless interaction between general practices, Practice Support, WAPHA and Rural Health West.
  • Identifying needs for, and developing, practice support resources for general practice staff.
  • Maintaining existing resources for compliance and accuracy, and re-releasing as necessary.
  • Assisting with the promotion of educational forums, CPD events, workshops, webinars and other events.

About you

The successful candidate will meet the following selection criteria:

  • Recent relevant Practice management experience.
  • Relevant tertiary qualification or equivalent competency.
  • Excellent interpersonal communication skills.
  • Highly developed organisational and planning skills.
  • Ability to work independently, show initiative and work productively as part of a team.
  • Ability to deal with a wide range of people from different cultural and linguistic backgrounds.
  • Highly developed written and verbal communication skills.
  • Substantial relevant administrative experience.
  • Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email
  • Willingness to contribute to a positive workplace culture.
  • Readiness to adapt to a changing environment and undergo upskilling as required.

Desirable Requirements

  • Knowledge of rural and remote Western Australia.

WAPHA celebrates, respects and values the inherent worth of every individual, and is committed to creating a safe and inclusive workplace and culture.  For more information please refer to our Cultural Diversity and Inclusion Statement on our website.

To APPLY please follow the link and submit your CV and address to selection criteria through SEEK.

*Please note: There is no closing date for this job as applicants are encouraged to apply as soon as possible. Only successful applicants will be contacted.

For any further queries please email jobs@wapha.org.au

WA Primary Health Alliance (WAPHA) is the peak planning and commissioning body for primary health care services in Western Australia (WA).

We oversee the strategic commissioning functions WA's three Primary Health Networks: Perth North, Perth South and Country WA.

Practice Assist is a joint venture of the WA Primary Health Alliance (representing the three Primary Health Networks of Western Australia) and Rural Health West, the rural workforce agency of Western Australia.

Practice Assist provides high quality, customer focused support to general practices across Western Australia, primarily through a helpdesk and website. Practice Assist is an integral part of the Practice Support function to identify opportunities to proactively refer practices for more in-depth support or training.

The role

The Primary Care Navigator (PCN) is the gateway to practice support for both WAPHA and RHW. The PCN will be responsible for responding to queries from general practices and practice support staff across Western Australia thus providing a high-quality service which navigates the practice to a solution. This could include arranging a practice visit with a practice support team member, referring the query internally or to Rural Health West, or identifying the correct external agency. This position is key to embedding Practice Assist as the primary point for practices to access practice support.

The PCN will primarily be responsible for, among other duties:

  • Effectively managing the day to day operation of the Practice Assist Help Desk. This includes troubleshooting and responding accordingly, in a prompt and professional manner, using developed systems and resources.
  • Triaging and escalating requests for support to other members of the Practice Support team, referring requests for in-practice support to the relevant person or other key stakeholders including extended WAPHA and Rural Health West program staff.
  • Acting as the first step for practices to contact their assigned Practice Support staff, in metropolitan and country, who may be out of the office, on the road and unable to take calls, or unknown to newly established practices.
  • Facilitating a seamless interaction between general practices, Practice Support, WAPHA and Rural Health West.
  • Identifying needs for, and developing, practice support resources for general practice staff.
  • Maintaining existing resources for compliance and accuracy, and re-releasing as necessary.
  • Assisting with the promotion of educational forums, CPD events, workshops, webinars and other events.

About you

The successful candidate will meet the following selection criteria:

  • Recent relevant Practice management experience.
  • Relevant tertiary qualification or equivalent competency.
  • Excellent interpersonal communication skills.
  • Highly developed organisational and planning skills.
  • Ability to work independently, show initiative and work productively as part of a team.
  • Ability to deal with a wide range of people from different cultural and linguistic backgrounds.
  • Highly developed written and verbal communication skills.
  • Substantial relevant administrative experience.
  • Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email
  • Willingness to contribute to a positive workplace culture.
  • Readiness to adapt to a changing environment and undergo upskilling as required.

Desirable Requirements

  • Knowledge of rural and remote Western Australia.

WAPHA celebrates, respects and values the inherent worth of every individual, and is committed to creating a safe and inclusive workplace and culture.  For more information please refer to our Cultural Diversity and Inclusion Statement on our website.

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