Job Description

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Customer Support Representative

Advertiser: Coadys Personnel Consultants P/LMore jobs from this company

Job Information

Job Listing Date
30 Jul 2019
Location
Melbourne, CBD & Inner Suburbs
Salary
To $50,000 + Superannuation
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre
Customer Support Representative

Lively, Modern & Social Office Environment

Fabulous CBD Location

Endless Staff Benefits

(Platinum Gym Membership, Daily Breakfast & More!)


This is a truly superb opportunity for a passionate Customer Service person to join a successful and highly progressive technology company. Working as part of a dynamic team, full training will be provided in the specifics of this unique role where you will assist customers with online searching services. Specifically you will:-
  • Answer inbound calls and handle preliminary enquiries; action / re-direct as required
  • Support clients with basic / routine issues relating to their use of the Company's online software
  • Maintain up-to-date knowledge of products and services
  • Communicate with clients and internal teams promptly, clearly and accurately to ensure the highest standards of service
  • Record detailed information for calls requiring further escalation
To be considered for this position you will have an excellent phone manner along with clear and upbeat verbal communication skills. Experience in either a call centre or high volume Reception role is essential (minimum 3 months) and to be successful, you will be comfortable with working to set KPI's (response time, calls taken/closed etc) as this is a fast-paced environment!

There are exceptional career progression opportunities within this impressive business to areas such as Administration, Marketing, Sales & Technical roles and high performers will be recognised and promoted quickly!

The role is available now so end your resume to Coadys today for immediate consideration.

Please note only shortlisted candidates will be contacted.

Lively, Modern & Social Office Environment

Fabulous CBD Location

Endless Staff Benefits

(Platinum Gym Membership, Daily Breakfast & More!)


This is a truly superb opportunity for a passionate Customer Service person to join a successful and highly progressive technology company. Working as part of a dynamic team, full training will be provided in the specifics of this unique role where you will assist customers with online searching services. Specifically you will:-
  • Answer inbound calls and handle preliminary enquiries; action / re-direct as required
  • Support clients with basic / routine issues relating to their use of the Company's online software
  • Maintain up-to-date knowledge of products and services
  • Communicate with clients and internal teams promptly, clearly and accurately to ensure the highest standards of service
  • Record detailed information for calls requiring further escalation
To be considered for this position you will have an excellent phone manner along with clear and upbeat verbal communication skills. Experience in either a call centre or high volume Reception role is essential (minimum 3 months) and to be successful, you will be comfortable with working to set KPI's (response time, calls taken/closed etc) as this is a fast-paced environment!

There are exceptional career progression opportunities within this impressive business to areas such as Administration, Marketing, Sales & Technical roles and high performers will be recognised and promoted quickly!

The role is available now so end your resume to Coadys today for immediate consideration.

Please note only shortlisted candidates will be contacted.

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