Job Description

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Technical Support Coordinator

Advertiser: Inventia Life ScienceMore jobs from this company

Job Information

Job Listing Date
2 Aug 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Engineering, Maintenance

About the business

Inventia Life Science is revolutionising medical research and drug discovery. We've developed a 3D bioprinting and biomaterials platform through years of fundamental research, and are now working with world-leading scientists and clinicians to accelerate biological discoveries and advance regenerative medicine programs.

Join a fast-growing and innovative biotech startup with a dynamic team combining expertise in biology, chemistry, engineering, medicine, computer science and more. We are unified by a great purpose and committed to a vibrant culture that supports talented people to contribute to building a company they can be truly proud of.

About the role

We are seeking an experienced Technical Support Coordinator (Level 3) to join our team as we continue to transition out of development-mode into full sales and marketing of our RASTRUM platform. This is the first dedicated hire in a Technical Support Coordinator role, so it is a great opportunity to join this startup journey as part of the core team. The right candidate must have strong technical and communication skills as the role will involve working with in-house and external stakeholders in both a front facing and remote capacity. Further to this, they must also have strong project management skills, be willing to work autonomously to tight time restrictions, and demonstrate a proven ability to balance a diverse range of challenges in a fast paced environment. The right candidate must also be willing to travel interstate.

Key responsibilities

  • Coordination of daily support operations with members of the customer support, engineering and product management teams

  • Management and assignation of technical support tickets

  • Development and preparation of scheduled and non-scheduled maintenance routines, for both internal and external customers

  • Coordination of resources and availability for both the technical team and the product delivery to end-use customers

  • Liaising with manufacturing and supply chain personnel to assist in providing accurate downtime estimations to the customers and to assist in maintaining component inventories

  • Provide detailed technical feedback to the development teams to assist in guiding new feature development streams

  • Updating and maintaining technical support documentation

  • To provide both Level 1 and Level 2 technical support if required

Requirements

  • Demonstrated technical ability in a customer support role

  • A strong background in planning, managing and executing projects

  • Excellent communication and interpersonal skills with confidence in a customer-facing role 

  • Proficiency in Google Suite and Jira or similar task management suites desired

  • Strong attention to detail and time management skills

  • Demonstrated ability to support and motivate a small team in a fast-paced environment

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a support coordinator?
  • Do you have a current Australian driver's licence?
  • What's your expected annual base salary?
  • Do you have experience working in a continuous production environment?

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