Job Description

Job Header

Customer Service Officer - Call Centre

Advertiser: TactiCall Recruitment ServicesMore jobs from this company

Job Information

Job Listing Date
10 Aug 2019
Location
Brisbane, CBD & Inner Suburbs
Salary
$29.97 per hour + super
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer - Call Centre

  • State Government Statutory Authority
  • West End Location - Commence late August
  • Genuine Temporary to Permanent Opportunity

Our client, is a State Government Statutory Authority that regulates the building and construction industry. They do so by providing information, advice and regulation to ensure the maintenance of proper building standards, remedies for defective building work. We are looking for experienced Customer Service professionals to join their busy Contact Centre based in West End.

The role Involves:
  • Providing exceptional customer service to both internal and external customers 
  • Providing information, advice and service to customers on building related matters by interpreting and applying the relevant legislation, policies and products
  • Processing over the Phone Payments
  • Assisting with Licensing inquiries and updating on the status of applications
  • Complaint handling
  • Navigating multiple systems and platforms
  • Undertaking range of offline administration duties including responding to email correspondence and rotating into Front Counter duties once experienced

The successful candidate will have:
  • Proven Customer Service and Contact Centre Experience
  • A customer centric approach
  • Ability to learn and navigate multiple systems
  • Previous experience in interpreting and applying legislation to customers scenarios
  • Great communication skills, both verbal and written
  • Complaint handling skills
  • Experience working to KPI’s
  • Salesforce experience is preferred but not necessary

Apply now to be considered for this opportunity that will commence on the 26 August 2019.  To be considered for the role you must be available to attend an Assessment Centre and Final Interview processes in the weeks prior. Little to no notice period can be accommodated due to turn around times. 

As these roles have long term prospects we will only accept applications from Australian Citizens and Permanent Residents and cannot accept applications from people on a working holiday visa.


Before applying please ensure you read, understand and accept the terms outlined in our Privacy Policy which can be viewed at http://www.tacticall.com.au/page/about-us/privacy-statement/
 
For more positions like this visit our website at www.tacticall.com.au or you can also stay in touch with new jobs by liking us on facebook and following us on twitter and Linkedin.
Best People | Best Fit | tacticall.com.au
  • State Government Statutory Authority
  • West End Location - Commence late August
  • Genuine Temporary to Permanent Opportunity

Our client, is a State Government Statutory Authority that regulates the building and construction industry. They do so by providing information, advice and regulation to ensure the maintenance of proper building standards, remedies for defective building work. We are looking for experienced Customer Service professionals to join their busy Contact Centre based in West End.

The role Involves:
  • Providing exceptional customer service to both internal and external customers 
  • Providing information, advice and service to customers on building related matters by interpreting and applying the relevant legislation, policies and products
  • Processing over the Phone Payments
  • Assisting with Licensing inquiries and updating on the status of applications
  • Complaint handling
  • Navigating multiple systems and platforms
  • Undertaking range of offline administration duties including responding to email correspondence and rotating into Front Counter duties once experienced

The successful candidate will have:
  • Proven Customer Service and Contact Centre Experience
  • A customer centric approach
  • Ability to learn and navigate multiple systems
  • Previous experience in interpreting and applying legislation to customers scenarios
  • Great communication skills, both verbal and written
  • Complaint handling skills
  • Experience working to KPI’s
  • Salesforce experience is preferred but not necessary

Apply now to be considered for this opportunity that will commence on the 26 August 2019.  To be considered for the role you must be available to attend an Assessment Centre and Final Interview processes in the weeks prior. Little to no notice period can be accommodated due to turn around times. 

As these roles have long term prospects we will only accept applications from Australian Citizens and Permanent Residents and cannot accept applications from people on a working holiday visa.


Before applying please ensure you read, understand and accept the terms outlined in our Privacy Policy which can be viewed at http://www.tacticall.com.au/page/about-us/privacy-statement/
 
For more positions like this visit our website at www.tacticall.com.au or you can also stay in touch with new jobs by liking us on facebook and following us on twitter and Linkedin.

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